FedEx Shipment Visibility Webhook Service Description
October 2024, Version 2.0
This Service Description is part of, and governed by, the FedEx Master Platform Subscription Agreement (“MPSA”) and Order Form(s) entered into by Customer with FedEx for access to and use of the FedEx Subscription Services currently known as “FedEx Shipment Visibility Webhook ”
SECTION 1. DEFINITIONS
Capitalized terms used but not otherwise defined in this Service Description have the meanings as set forth below: .
“Eligible Services” means the following Transportation Services: U.S. domestic parcel transportation services offered by FedEx Ground and Package Systems, Inc. (“FedEx Ground”) and Federal Express Corporation (“FedEx Express”).
“Eligible Shipment(s)” means those shipment(s), utilizing Eligible Services, for which Customer has provided FedEx with the required inputs for FedEx to return in-transit tracking events.
“FedEx Shipment Visibility Webhook” are those FedEx APIs which, when enabled by FedEx, allow Customer to register to receive data updates from FedEx based upon the occurrence of agreed upon events.
“Transportation Agreement” means the current transportation agreement and any amendments or attachments thereto between FedEx and Customer related to the provision of Transportation Services.
“Transportation Services” means those domestic and international transportation services, as described in the then current version of the applicable Service Guide. For the avoidance of doubt, Transportation Services are Core Services (as defined in the MPSA).
Capitalized terms used but not defined in this Service Description have the meaning set forth in the Agreement. Terms not defined in the Agreement have the meanings set forth in the Transportation Agreement.
SECTION 2. DESCRIPTION AND REQUIREMENTS
(a) Pursuant to the terms of the Agreement, FedEx will use commercially reasonable efforts to provide Customer access to and use of the Subscription Service and related Insights (as each is further described in the Agreement).
(b) The Insights returned under this Subscription Service are a consolidation of status information regarding Eligible Shipment(s) for the identified FedEx account number(s) or FedEx tracking number(s). The Insights returned under this Subscription Service include:
Features |
FedEx Shipment Visibility Webhook |
In-Transit Track Events Push |
Y |
Estimated Delivery Date |
Y |
Estimated Delivery Time Window |
Y |
Signature Image on Signature Proof of Delivery |
Y |
Picture Proof of Delivery Image |
Y |
Retry/Redelivery of missed webhook messages/events |
Y – 3 retries consecutively. |
Subscription/Configuration Options:
Subscription/Configuration Options |
FedEx Shipment Visibility Webhook |
Subscribe by shipment account number(s) via FedEx Developer Portal User Interface |
Y |
Subscribe to shipment account number(s) via API call |
Y |
Filter track updates by inbound, outbound and/or 3rd party billed to account number(s) |
Y |
Select specific track events for each webhook project |
Y |
Please note the following for the FedEx Shipment Visibility Webhook :
Access to and use of the Subscription Service requires registration on FedEx Developer Portal. FedEx provides access only to those Customers that have executed an Order Form for the FedEx Shipment Visibility Webhook Subscription Service.
Customer must create the following through the FedEx Developer Portal:
1. Organization
2. Select Enterprise Account Number to be used for billing.
3. Add Shipping account(s) to organization
4. Create webhook project and add the call back server URL, security token, and subscribe to shipping accounts to receive data.
(e) In order to access or use the Subscription Service, Customer must share applicable FedEx Transportation Services account numbers and FedEx Account Number to be used for billing.
SECTION 3. Transportation Services.
(a) Customer acknowledges that the Agreement is not the contract of carriage for shipments tendered by Customer. Transportation Services are subject to the Transportation Agreement and the applicable Service Offering.
(b) Customer acknowledges that Insights are provided to Customer pursuant to the Agreement, shall not be used by Customer as a basis for transportation-related claims made to FedEx, if any, that Customer may file under the Transportation Agreement.
(c) Customer may obtain information and data from other FedEx sources regarding an Eligible Shipment that is different from the data provided through this Subscription Service. Customer is solely responsible for analyzing data from disparate resources and conclusions drawn from such analysis.
(d) Nothing in the Agreement alters the cargo liability under the Transportation Agreement.