FedEx offers a number of ways to get support
General API Email Support
Email us and we’ll send your request to our internal team of FedEx API specialists. They will address your questions as quickly as possible.
Support hours are Monday through Firday, 7 a.m to 9 p.m., and Saturday, 9 a.m to 3 p.m. Central time.
Customer Service - FedEx Express, FedEx Ground, & International Shipping Assistance:
(For international, when prompted ,please say "International Services".)
Customer Service - FedEx Express Freight:
Are you an existing FedEx Web Services customer?
If you’re not ready to try out our new FedEx APIs, you can still access documentation and WSDLs for FedEx Web Services within the Developer Resource Center.