FedEx offers a number of ways to get support

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Email Support

General API Email Support


Email us and we’ll send your request to our internal team of FedEx API specialists. They will address your questions as quickly as possible.

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Phone Support

Technical Support

CALL  1.877.339.2774

Support hours are Monday through Friday, 7AM to 9PM and Saturday 7AM to 3PM CST.

Customer Service - FedEx Express, FedEx Ground, & International Shipping Assistance:

CALL 1.800.GOFEDEX 1.800.463.3339

(For international, when prompted, please say "International Services".)

Customer Service - FedEx Express Freight:

CALL 1.866.393.4585

Are you an existing FedEx Web Services customer?

If you’re not ready to try out our new FedEx APIs, you can still access documentation and WSDLs for FedEx Web Services within the Developer Resource Center.