You cannot create a webhook without accounts
Associate accounts to your organisation then you can create a webhook
CLOSE
All of your accounts are already associated with a webhook
Edit or delete your exisitng webhook(s) and then create a new webhook
Customers can subscribe any Account Number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery.
- Subscribe to FedEx Account Number to receive updates for shipments matched to the account.
- Subscribers are charged a monthly fee, based on count of Track Numbers.
- Subscriptions are currently available for US based shipment accounts.
Customer Benefits
- Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
- Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
- Enhance customer experience by providing near real time notifications on shipment status.
- Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.
Pricing
Subscribers are charged a monthly fee, based on count of track numbers. See below for more details.
- Flat fee of $199 USD per month, for customers with track numbers up to 7,500 per month.
- For customers exceeding usage of 7,500 track numbers per month, introductory pricing of $199 USD per month applies until May 31, 2024. Please fill this form for more information on pricing.
Billing
- A valid FedEx Account Number must be associated with webhook project for billing.
- Invoice will be sent to address on Account Number, at the beginning of calendar month, based on usage in previous month. Introductory rate will apply, as defined under Pricing section.
Customers can subscribe any Account Number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery.
- Subscribe to FedEx Account Number to receive updates for shipments matched to the account.
- Subscribers are charged a monthly fee, based on count of Track Numbers.
- Subscriptions are currently available for US based shipment accounts.
Customer Benefits
- Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
- Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
- Enhance customer experience by providing near real time notifications on shipment status.
- Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.
Pricing
Subscribers are charged a monthly fee, based on count of track numbers. See below for more details.
- Flat fee of $199 USD per month, for customers with track numbers up to 7,500 per month.
- For customers exceeding usage of 7,500 track numbers per month, introductory pricing of $199 USD per month applies until May 31, 2024. Please fill this form for more information on pricing.
Billing
- A valid FedEx Account Number must be associated with webhook project for billing.
- Invoice will be sent to address on Account Number, at the beginning of calendar month, based on usage in previous month. Introductory rate will apply, as defined under Pricing section.
Key Features
Get Near Real-time Tracking Event Updates
Tracking event updates pushed in near real-time with a choice to get entire tracking event history or just that event-specific information.
Account-Based Webhook Subscription
Event updates pushed for every shipment matched with the subscribed accounts (inbound, outbound or bill to third party).
Get Estimated Delivery Date and Time Window Updates
Get updates pushed when estimated delivery date or estimated delivery time window changes.
Picture Proof of Delivery
Get signature or picture record as applicable for your shipment when they are received by the recipient.
Still have questions? We’ve got answers
A webhook is an HTTPS callback function that allows lightweight, event-driven communication between sender and receiver applications. In this case, FedEx and your application. Using webhooks allows you to receive near real-time updates about the events you want to know about. To learn more about webhooks, explore What is a webhook?
No, FedEx webhooks are a set of technical schematics provided in conjunction with documentation and examples, from which your IT support can incorporate numerous FedEx functionalities into internal systems. For off-the-shelf solutions, explore FedEx Compatible solutions.
Webhooks are a subscription-only product for U.S.-based customers. See our Pricing Guide for more information. At this point, we do not offer webhooks for customers outside the United States.
