How Near Real-Time Tracking Helps Schools Plan for Deliveries
Challenge: Ensuring Schools Are Prepared for Incoming Shipments
A major provider of custom and standard school planners supplies over 30,000 schools across the U.S. and 23 other countries. Many of their shipments, labeled FXG from China, arrive via ocean freight and are later processed through FedEx Ground before final delivery to individual schools.
Unlike traditional businesses, schools often have limited staff availability , especially during summer months or school breaks. Without advance notice, deliveries could be delayed or left unattended, causing logistical issues for both the schools and the supplier.
To solve this, the company sought a solution that would:
- Provide near real-time tracking updates to schools about upcoming deliveries.
- Ensure staff availability at schools to receive shipments.
- Reduce missed or delayed deliveries due to lack of proper coordination.
Solution: Implementing FedEx Advanced Integrated Visibility Webhook
By adopting FedEx Advanced Integrated Visibility Webhook, the company was able to:
- Receive near real-time tracking event updates for their shipments.
- Notify customers in advance about their package’s EDTW (Estimated Delivery Time Window).
- Provide schools with accurate delivery timelines, reducing the risk of missed shipments.
“Schools don’t always have staff on-site like a traditional business, so we needed a way to help our customers plan ahead for deliveries,” said one of their representatives. “With tracking data from FedEx Advanced Integrated Visibility Webhook, we can now provide advance delivery notices, ensuring a smoother delivery process.”
Impact: Greater Delivery Coordination, Fewer Missed Shipments
In just a two-week period, the company processed over 1,500 shipments, improving their ability to communicate delivery times to customers. Schools now receive timely alerts, allowing them to coordinate staff schedules and avoid missed deliveries.
By leveraging near real-time shipment tracking, the company has significantly improved the delivery experience for thousands of schools, ensuring greater efficiency, reduced delays, and higher customer satisfaction.
