Shipment Visibility Webhook

FedEx Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers. You get timely shipment visibility and best-in-class recipient tracking  - with a flexible solution you can configure to meet your unique business needs. Subscribers are charged a monthly fee, based on the count of tracking number(s). 

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Configure Shipment Visibility Webhook for a personalized solution

Configure Shipment Visibility Webhook to improve your workflows and streamline your processes – throughout the shipping and customer order lifecycles.

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Enhance customer experience

Send proactive notifications for in-transit changes to shipment status, Estimated Delivery Date and Day Of Delivery Time Window


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Reduce customer service costs

Reduce WISMO (Where Is My Order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery


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Build your brand

Provide shipment tracking, notifications for your customers in a branded environment, within your own website or application.



Our most powerful shipment 
tracking solution

Building on the power of Track API, the new Shipment Visibility Webhook takes our shipment tracking solutions even farther.

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FEATURES TRACK API Shipment Visibility Webhook ($) 
Near real-time push notifications   tickmark_img
Track updates by account number   tickmark_img
Estimated delivery date  tickmark_img tickmark_img
Estimated delivery time window: 4 hour tickmark_img tickmark_img
Shipment tracking status tickmark_img tickmark_img
Exception, delay event information tickmark_img tickmark_img
Signature proof of delivery (SPOD) tickmark_img tickmark_img
Picture proof of delivery (PPOD)   tickmark_img
Retry and redelivery for missed events   tickmark_img

A tracking solution to support your 
unique business needs

Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers – how you configure the solution is up to you.


Pass delivery predictions along to your customers

Get near real-time track updates – including estimated delivery date (EDD), estimated delivery time window (EDTW), and a 1 hour pre-delivery notification – and trigger branded notifications for customers across web, mobile, email, and SMS.


Validate the delivery of high-value shipments

Picture proof of delivery (PPOD) helps you combat porch piracy and quickly address customer service disputes – and helps customers know just where their package is.


Get only the data you need

If you want to receive small data packets, configure Shipment Visibility Webhook to get only your most recent tracking event information.


Manage resources based on tracking predictions

Reliable event-driven tracking updates – including exceptions and delays – allow you to manage resources.


Get historical tracking details with retry and redelivery mechanisms

We'll try to resend track event data to your servers within 6 hour time window, in case of missed acknowledgement.


Manage accounts and subscriptions with ease

Set up a subscription through the FedEx Developer Portal then add new account-based subscriptions programmatically.

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Ready to integrate with Shipment Visibility Webhook?

Learn more about pricing and how to integrate with Shipment Visibility Webhook in our developer documentation.

Still have questions?

Discover if Shipment Visibility Webhook is right for you by exploring our frequently asked questions.

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