Shipment Visibility Webhook
FedEx Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers. You get timely shipment visibility and best-in-class recipient tracking - with a flexible solution you can configure to meet your unique business needs. Subscribers are charged a monthly fee, based on the count of tracking number(s).
Configure Shipment Visibility Webhook for a personalized solution
Configure Shipment Visibility Webhook to improve your workflows and streamline your processes – throughout the shipping and customer order lifecycles.
Enhance customer experience
Send proactive notifications for in-transit changes to shipment status, Estimated Delivery Date and Day Of Delivery Time Window
Reduce customer service costs
Reduce WISMO (Where Is My Order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery
Build your brand
Provide shipment tracking, notifications for your customers in a branded environment, within your own website or application.
Our most powerful shipment tracking solution
The new Shipment Visibility Webhook takes your shipment visibility, analytics solutions even farther, with pin point visibility of packages throughout shipment life cycle.
| FEATURES | TRACK API | Shipment Visibility Webhook ($) |
|---|---|---|
| Shipment tracking status |  |
|
| Estimated delivery date | |
|
| Estimated delivery time window | |
|
| Proactive Track Event Push | |
|
| Subscribe to track updates by account or track number | |
|
| Exception, delay event notifications | |
|
| Picture Proof of delivery attempts (PPODA) | |
|
| Picture proof of delivery (PPOD) | |
|
| Geo coordinates of delivered pacakge (GPS proof of delivery) | |
A robust tracking solution to support your unique business needs
Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers – how you configure the solution is up to you.
Improve customer satisfaction with proactive customer communication
Get near real-time track updates – including estimated delivery date (EDD), estimated delivery time window (EDTW) – and trigger branded notifications for customers across web, mobile, email, and SMS.
Validate the delivery of high-value shipments
Picture proof of delivery (PPOD), GPS co ordinates of delivery (GPS POD) and/or Signature proof of delivery (SPOD) helps you combat porch piracy and quickly address customer service disputes – and helps customers know just where their package is.
Improve operational efficiency
Eliminate manual tracking and reduce customer service calls with automated shipment updates.
Detect disruptions and exceptions in real time
Reliable event-driven tracking updates – including exceptions and delays – allow you to optimize logistics
Get historical tracking details with retry and redelivery mechanisms
We'll try to resend track event data to your servers within 3 retires and enable a Retry API, in case of missed ackowledgements.
Developer friendly integration
Set up a subscription through the FedEx Developer Portal then add new account numbers and tracking numbers programmatically.
Ready to integrate with Shipment Visibility Webhook?
Learn more about pricing and how to integrate with Shipment Visibility Webhook in our developer documentation.
Still have questions?
Discover if Shipment Visibility Webhook is right for you by exploring our frequently asked questions.
