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Shipment Visibility Webhook
FedEx Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers. You get timely shipment visibility and best-in-class recipient tracking - with a flexible solution you can configure to meet your unique business needs. Subscribers are charged a monthly fee, based on the count of tracking number(s).
Configure Shipment Visibility Webhook for a personalized solution
Configure Shipment Visibility Webhook to improve your workflows and streamline your processes – throughout the shipping and customer order lifecycles.
Enhance customer experience
Send proactive notifications for in-transit changes to shipment status, Estimated Delivery Date and Day Of Delivery Time Window
Reduce customer service costs
Reduce WISMO (Where Is My Order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery
Build your brand
Provide shipment tracking, notifications for your customers in a branded environment, within your own website or application.
Our most powerful shipment tracking solution
Building on the power of Track API, the new Shipment Visibility Webhook takes our shipment tracking solutions even farther.
| FEATURES | TRACK API | Shipment Visibility Webhook ($) |
|---|---|---|
| Near real-time push notifications |  |
|
| Track updates by account number | |
|
| Estimated delivery date | |
|
| Estimated delivery time window: 4 hour | |
|
| Shipment tracking status | |
|
| Exception, delay event information | |
|
| Signature proof of delivery (SPOD) | |
|
| Picture proof of delivery (PPOD) | |
|
| Retry and redelivery for missed events | |
A tracking solution to support your unique business needs
Shipment Visibility Webhook delivers near real-time tracking push notifications directly to your servers – how you configure the solution is up to you.
Pass delivery predictions along to your customers
Get near real-time track updates – including estimated delivery date (EDD), estimated delivery time window (EDTW), and a 1 hour pre-delivery notification – and trigger branded notifications for customers across web, mobile, email, and SMS.
Validate the delivery of high-value shipments
Picture proof of delivery (PPOD) helps you combat porch piracy and quickly address customer service disputes – and helps customers know just where their package is.
Get only the data you need
If you want to receive small data packets, configure Shipment Visibility Webhook to get only your most recent tracking event information.
Manage resources based on tracking predictions
Reliable event-driven tracking updates – including exceptions and delays – allow you to manage resources.
Get historical tracking details with retry and redelivery mechanisms
We'll try to resend track event data to your servers within 6 hour time window, in case of missed acknowledgement.
Manage accounts and subscriptions with ease
Set up a subscription through the FedEx Developer Portal then add new account-based subscriptions programmatically.
Ready to integrate with Shipment Visibility Webhook?
Learn more about pricing and how to integrate with Shipment Visibility Webhook in our developer documentation.
Still have questions?
Discover if Shipment Visibility Webhook is right for you by exploring our frequently asked questions.
