Effective September 15, 2025: A FedEx account number is required for FedEx International Connect Plus (FICP) service non-document shipments. This applies to shipments from APAC countries and territories to U.S. or PR with duty and tax bill-to recipient if any shipment commodities’ country of manufacture is AU, CN, HK, ID, JP, KR, MO, MY, NZ, PH, SG, TH, TW, VN (APAC countries and territories).
To use FedEx APIs, you should first learn the various aspects of FedEx® services. This documentation enables you to gather FedEx shipping business knowledge and understand various shipping options, rules and guidelines. These resources will help you with answers to all your questions related to the shipping domain and equip you to use FedEx APIs for your shipments.
The Ship API allows you to integrate FedEx shipping capabilities into your application. Using Ship API, you can process and submit shipping requests for packages to FedEx for both domestic and international shipments, as well as the return shipments.
Each shipment request will contain detailed information for shipment and packages.
FedEx Shipping categorized as
The following are the features available with this API:
Create Shipment
Use this endpoint for creating FedEx shipment with all the necessary shipping information.
The required input information associated with this request are as follows:
The successful response to this request will provide the tracking number and label information which will be helpful in shipment tracking.
Please note that when entering decimal values for length, width, or height in Web Services, only the whole number portion is used for rate calculations. For example, if you enter 9.4, the system will use 9 in the calculation.
Note: In order to avoid entering bad data on the label and in to the FedEx systems, do not feed non ASCII characters in to your Create Shipment request.
Validate Shipment
This endpoint allows you to validate the accuracy of a shipment details prior to submitting the final shipment request. This feature also allow businesses that receive shipping orders from end-user customers to validate some of the shipment information prior to submitting a create shipment request to FedEx and printing a label. If for any reason the information needs to be edited or changed, it can be done while the end-user is still available to confirm the changes. This endpoint helps you identify and correct the errors in the shipment before actually being submitted.
Note: This request does not validate the street address details.
The required input information associated with this request are as follows:
The successful response to this request is 200 OK with transaction id. In case of invalid or incorrect shipment data, the output will return the errors, warnings, notes and alerts in the response so that those can be corrected and shipment can be revalidated by fixing the issues.
Following are the Important Points regarding this endpoint:
Retrieve Async Ship
Use this endpoint to retrieve the shipments processed asynchronously using the job ID.
The required input information associated with this request are as follows:
The successful response to this request will return all the label and shipments report details for the respective jobId. In case the output returned has errors, resubmit the shipment by fixing the issues.
Cancel Shipment
Use this request to cancel already created FedEx shipment/package that have already been tendered to FedEx.
The required input information associated with this request are as follows:
Note: If the shipment to be cancelled is an email return shipment, then specify emailReturnShipment as "true".
The output of this request will return an indicator and a message to conclude whether the shipment is cancelled.
Important Notes:
Error condition and Tips:
If you are unable to delete the package or shipment, you will receive an error condition. This error condition indicates that:
Create Tag
FedEx creates and delivers a return shipping label to customer and collects the item for return. Customer needs to have the package ready for pickup when the FedEx driver arrives. Use this option to create tag requests for FedEx Express and FedEx Ground shipments.
The required input and some key information associated with this request are as follows:
The output of this request will return a confirmation number, applicable FedEx Express service and the dispatch date for the successful Create Tag request.
Cancel Tag
Use this option to cancel a FedEx Return Tag and the associated pickup for FedEx Express and FedEx Ground shipments if the shipment has not yet been picked up by the courier.
The following elements are required to cancel a tag:
The output of this request will return an indicator, e.g., cancelled tag value (True or false) along with a message for the successful FedEx tag cancellation request.
You can ship within the U.S. with a variety of FedEx delivery services, from emergency same day to less urgent delivery options.
Services associated with U.S. Express shipping:
Next Business Day Delivery
FedEx First Overnight®
FedEx provides delivery first thing the next business day morning by 8 a.m., 8:30 a.m., 9 a.m. or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to extended areas. Saturday pickup and delivery services are available in many areas for an additional charge. [Service ENUM : FIRST_OVERNIGHT]
FedEx Priority Overnight®
FedEx provides next business day delivery by 10:30 a.m. to most U.S. addresses; by noon, or 5 p.m. Deliveries are also made on saturday by noon, 1:30 p.m. or 5 p.m. It also provides delivery in 2 business days for certain shipments to and from Alaska and Hawaii. [Service ENUM : PRIORITY_OVERNIGHT]
FedEx Standard Overnight®
FedEx provides delivery the next business day in the afternoon by 3 p.m. to most U.S. addresses and by 5 p.m. or by 8 p.m. to residences. [Service ENUM : STANDARD_OVERNIGHT]
2 or 3 Business Day Delivery
FedEx 2Day® A.M.
FedEx provides second business day delivery by 10:30 a.m. to most U.S. addresses and by noon to rural areas. Monday to Friday service days with Saturday pickup available in many areas for an additional charge. [Service ENUM : FEDEX_2_DAY_AM]
FedEx 2Day®
FedEx provides second business day delivery by 5 p.m. to most areas (by 8 p.m. to residences). Monday to Friday service days with Saturday pickup and delivery available in many areas for an additional charge. It also provides delivery in 3 business days for certain shipments to Alaska and Hawaii. [Service ENUM : FEDEX_2_DAY]
FedEx Express Saver®
FedEx provides third business day delivery by 5 p.m. to most areas (by 8 p.m. to residences). FedEx Express saver is not supported for the Email return shipment. [Service ENUM : FEDEX_EXPRESS_SAVER]
Business Delivery via Ground
FedEx Ground®
FedEx provides day-definite delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination. It also provides delivery by end of business day. FedEx Ground Multiweight® rating can help you save money on multiple-piece shipments weighing 200 lbs. or more. [Service ENUM : FEDEX_GROUND]
Residential Delivery via Ground
FedEx Home Delivery®
Day-definite residential delivery in 1–7 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination. Package weight and size can be up to 150 lbs., 108″ in length, or 165″ in combined length plus girth (L+2W+2H). Shipment can originate from and be delivered to 50 States within U.S., although longer transit times apply to Alaska and Hawaii. Delivery by end of day is available to every U.S. residential address Monday to Friday and Saturday to most and many on Sunday. [Service ENUM : GROUND_HOME_DELIVERY]
FedEx Date Certain Home Delivery
FedEx contains the recipient information (recipient's phone number is required in transaction) and schedules package delivery for a specific date. [Service ENUM : DATE_CERTAIN]
FedEx Evening Home Delivery
Just like ‘Date Certain Delivery’, FedEx contains the customer (recipient phone number is required in transaction) and schedules an evening package delivery. [Service ENUM : EVENING]
FedEx Appointment Home Delivery
This option is time specific. For example, if you want your package delivered at 1.30 on Tuesday, FedEx calls the recipient to confirm this date and time. The recipient phone number is required in the transaction. [Service ENUM : APPOINTMENT]
Note:
FedEx Ground® Economy (Formerly known as FedEx SmartPost®)
FedEx provides shipping for low-weight packages to residences; P.O. boxes, APO, FPO and DPO destinations. Delivery typically in 2–7 business days based on distance to destination (longer time-in-transit outside the contiguous 48 states). FedEx routes packages to a U.S. Post Office facility for final delivery. This is a Contract-only service and allows Packages up to 70 lbs. [Service ENUM : SMART_POST]
For more information, FedEx Ground® Economy section.
FedEx offers international shipping from anywhere to anywhere, which means you can create shipping transactions both to and from any country where FedEx provides its services. FedEx enables you to implement FedEx services as an integrated shipping solution for your international business.
Following are the international shipping services grouped based on their speed of delivery:
Fastest Delivery (1, 2 or 3 Business Day Delivery)
FedEx International First®
FedEx provides package delivery in 1, 2 or 3 business days to select postal codes in 20 key global locations. Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business days for non-document shipments to Mexico) and provides delivery to select U.S. ZIP codes by 8, 8:30, 9 or 9:30 a.m. to most areas. [Service ENUM : INTERNATIONAL_FIRST]
FedEx International Priority®
FedEx provides package delivery typically in 1, 2 or 3 business days to more than 220 countries and territories. Provides fastest deliveries to major cities in Canada and Mexico typically in 1 business day and major cities in Europe and Asia by noon typically in 2 business days. U.S. inbound package delivery by 10:30 a.m. or noon to many locations. [Service ENUM : INTERNATIONAL_PRIORITY]
FedEx International Priority® Express (2A)
This is a new international mid-day timed commitment, customs-cleared, door-to-door (DTD) delivery service. Delivery is typically in 1 - 3 business days, backed by the FedEx Money-Back Guarantee (MBG).
To request this service, send ServiceType value as FEDEX_INTERNATIONAL_PRIORITY_EXPRESS.
Following are the benefits associated with this service:
Label Identification:
‘IP EXP’ is displayed on label when FedEx International Priority Express service is selected.
FedEx International Priority® (2P)
This is a new international end of the day timed commitment, customs-cleared, door-to-door (DTD) delivery service. Delivery is typically in 1 - 3 business days, backed up by the FedEx Money-Back Guarantee (MBG).
To request this service, send ServiceType value as FEDEX_INTERNATIONAL_PRIORITY.
Following are the benefits associated with this service:
Label Identification:
'IP EOD' is displayed on label when FedEx International Priority service is selected.
Flat-Rate International Shipping
FedEx® 10kg Box and FedEx® 25kg Box
An easy, economical way to ship internationally. Pay a flat rate (based on destination) when you ship up to 22 lbs. in the FedEx 10kg Box and up to 56 lbs. in the FedEx 25kg Box delivery via FedEx International Priority typically in 1, 2 or 3 business days to more than 220 countries and territories. [Service ENUM : FEDEX_10KG_BOX and FEDEX_25KG_BOX]
2-5 Business Day Delivery
FedEx International Economy®
FedEx provides cost-effective package delivery (typically in 2–5 business days) to more than 215 countries and territories and provides delivery in 2-3 business days to Canada, Mexico and Puerto Rico. [Service ENUM : INTERNATIONAL_ECONOMY]
FedEx International Connect PlusTM
A new FedEx International Connect PlusTM is a contractual service that offers shipping options with varying prices that are less expensive and similar to FedEx International priority® service. It also provides you the complete control over your package with an advantage of faster and convenient deliveries. [Service ENUM : FEDEX_INTERNATIONAL_CONNECT_PLUS]
Feature details:
To Request this service, specify the service enum value in the serviceType element.
Note: For more information on this service, contact your FedEx Support Representative.
5-10 Business Day Delivery
FedEx International Deferred Freight (FDF)
FedEx International Deferred Freight (FDF) is a global air freight shipping service for shipping international air freight shipments with extended delivery/transit times at economical rates. FDF is also available for Airport-to-Airport, Door-to-Airport, Airport-to-Door, and Door-to-Door delivery services.
[Service ENUM: FEDEX_INTERNATIONAL_DEFERRED_FREIGHT]
Note:
Regional Economy Services
FedEx® Regional Economy
FedEx® Regional Economy is an intra-Europe, day-definite, customs-cleared, door-to-door economy service for less urgent shipments up to 68kg per package.
To request this service, send ServiceType value as FEDEX_REGIONAL_ECONOMY.
Following are the benefits associated with this service:
Business Rules applicable for FedEx® Regional Economy Service are:
Label Identification
'RGNL ECONOMY' is displayed on label when FedEx® Regional Economy service is selected.
FedEx® Regional Economy Freight
FedEx® Regional Economy Freight is an intra-Europe, day-definite, customs-cleared, door-to-door economy service for less urgent shipments with packages above 68kg.
To request this service, send ServiceType value as FEDEX_REGIONAL_ECONOMY_FREIGHT.
The following are the benefits associated with this service:
The following special services are allowed (depending on destination location):
Business Rules applicable for FedEx® Regional Economy Freight Service:
Label Identification:
'RGNL ECON FRT' is displayed on label when FedEx® Regional Economy Freight service is selected.
Rules for European Union (EU)
Value-Added Tax (VAT) for EU Imports
The below rules are applicable for EU Imports.
Import One-Stop Shop (IOSS)
The Import One-Stop Shop (IOSS) is the electronic portal businesses use to comply with VAT e-commerce obligations on distance sales of imported goods. IOSS allows suppliers to sell imported goods to buyers in the European Union (EU) to collect, declare and pay the VAT to the revenue authorities.
Note: Information on the VAT rates in the EU is available on both the European Commission website and on the websites of national tax administrations.
The IOSS covers the sale of goods from a distance that are,
How to use IOSS Number in shipment
To use IOSS with EU import shipment,
Ground Delivery to Canada
FedEx International Ground®
FedEx provides economical day-definite ground package delivery to Canada typically in 2–7 business days. The packages are delivered by end of the business day. FedEx Ground Multiweight rating can help you save money on multiple-piece shipments weighing 150 lbs. or more. Customs clearance is included through our brokerage-inclusive service (a fee applies). [Service ENUM : FEDEX_GROUND]
In addition to standard FedEx Express packaging, you may also choose a FedEx 10kg Box or a FedEx 25kg Box. The weight limit is 22 lbs. for a FedEx 10 kg Box and 55 lbs. for a FedEx 25 kg Box. These packaging options are allowed for FedEx International Priority® to more than 220 countries and territories.
Document Shipping
Shipment contents that are non-dutiable are known as document shipments. However, a few countries levy $1 customs value for a document shipment.
For more information, see Minimum customs value countries
Note: When using FedEx Express International multiple piece shipments (MPS), if one of the package is a document, then all packages in the shipment must be documents. The same rule is applicable for commodity shipments. Commodity and Document packages cannot be shipped together in the same MPS shipment.
Commodity Shipping
Shipment contents that are dutiable are known as commodity shipments. When shipping commodities, the entire list of all the commodities in the shipment must be included in the ship request for each package so the commodity values are calculated correctly.
Note: For FedEx Express International multiple-piece shipments, if one package is a commodity shipment, then all packages in the shipment must contain commodities. Commodity and document shipments cannot be combined in a Multiple-Piece Shipment.
Free Circulation of Goods
The free circulation of goods refers to the unrestricted movement of goods and products within a specific area or region, without any tariffs, quotas, or other trade restrictions. This means that the goods can be transported, bought, and sold freely within that region, without any hinderances.
Free circulation within EU regions: Goods that enter the customs territory of the EU from a non-EU country are referred to as non-commodity goods. Before these goods can be marketed within the EU, they need to be released into free circulation. For this, customs entry should be raised for the goods and a duty and/or VAT should be paid. Once these conditions have been met, the non-commodity goods will become commodity goods. They will get the same status as goods that have been produced, harvested, or mined within the EU and can be transported freely throughout the EU.
Simplified Commodity Shipping
Simplified commodity shipping enables you to ship goods that are in free circulation within European countries by just providing the commodity description instead of providing the complete commodity details in the ship request.
Note: To check if your origin/destination pair qualifies for simplified commodity shipping, use the “Retrieve Regulatory Details” endpoint in Global Trade API.
Commodity Description
A common reason for customs delays is an inaccurate or vague shipment description. A commodity description should answer the following questions:
Based on the commodity and the services desired, more information may be required. Commodity descriptions for dangerous goods or hazardous materials have very rigorous regulations and prohibitions. If you are shipping a commodity that falls into one of these classifications, be sure to research thoroughly the shipping restrictions for your commodity classification.
Note: Goods that are in free circulation within European countries, only require the commodity description in the ship request. It does not require the complete commodity detail information such as country of manufacturer, weight, customs value, or customs documents etc. If the other commodity details are specified in the request, then the details will be uploaded but it will not be considered during shipment creation. However, if the customer specifies that the goods are “NOT_IN_FREE_CIRCULATION”, then full commodity details will be required, and complete validation of the commodity details will be performed.
Identifying Restricted Commodities
Commodities that are imported/exported must be identified whether it is a restricted commodity in the shipping destination or from /to the destination the commodity is shipped. If a restricted commodity is shipped then the shipping is immediately stopped and the commodity is caged. The following elements are used to identify and assist you with this information:
Commodity Classifications
All commodities imported and/or exported must be properly classified under the Harmonized Tariff System (HTS) codes to meet U.S. and foreign governments' customs requirements. Use the HTS to determine the code for your commodity. The HTS assigns six-digit codes for general categories. Countries that use the HTS are allowed to define commodities at a more detailed level than six digits, but all definitions must correspond to the six-digit HTS system. The U.S. defines commodities using 10-digit HTS codes. For links to the U.S. agencies which administer export and import HTS codes, go to the FedEx International Resource Center on fedex.com.
Commodity Export License
An export license is a specific grant of authority from the government to a particular exporter to export a specific product. Export licenses are granted on a case-by-case basis for either a single transaction or for a specified period of time. The exporter must apply for the export license. This number is one alpha plus six numeric characters. Every license is issued with an expiration date. Commodities requiring a Department of State license ship only by FedEx Express using FedEx International Controlled Export (FICE) service.
When the description of the contents in your international shipment are precise and well-written, the risks of customs delays decrease. Here are a few guidelines for providing detailed descriptions of your goods.
Document or Commodity
Customs Clearance
Each country has specific laws and regulations around international shipping. Many resources are available to help determine document and customs clearance requirements. FedEx provides a commercial invoice, and it is required for all international shipments.
Shipments requiring documentation in addition to the FedEx International Air Waybill and the FedEx International MailService Air Waybill (e.g., a commercial invoice) may require additional transit time.
Air Waybills
Air Waybills are shipping documents, labels, electronic entry or similar item used in the FedEx system for the services described in these terms and conditions. Originals must be used (photocopies are not accepted).
Controlled Commodities
When shipping the following commodities internationally, check to ensure that they are accepted by your chosen FedEx® service for delivery to the destination country and city:
Note: To ship Dangerous Goods in Excepted Quantities, use the special service option SMALL_QUANTITY_EXCEPTION.
FedEx International Controlled Export (FICE)
FICE provides accurate and compliant customs clearance processing for U.S. and Puerto Rico customers who ship controlled exports. FICE reduces processing times, clearance delays, and exception-handling fees.
Simplified Commodity Shipping within EU
The Customer needs to identify if the Commodity is in free circulation or not. If a commodity is identified as ‘Not in Free Circulation’ then the complete commodity information needs to be specified in the API request. All shipments from Northern Ireland (GB) to EU & from EU to Northern Ireland (GB) are NOT Intra-EU and the Commodity relaxation rules for Intra-EU shipments will not apply. However, all shipments from Republic of Ireland (IE) to EU & from EU to Republic of Ireland (IE) are Intra-EU and the Commodity relaxation rules for Intra-EU shipments will apply.
International Traffic in Arms Regulations (ITAR)
ITAR is a set of U.S. government regulations that control the global movement of defense-related items on the U.S. Munitions List (USML). FedEx allows ITAR shipping with FedEx International Priority (IP), FedEx International Premium (IP1), and FedEx International Airport-to-Airport (ATA) services.
Country-Specific Clearance and Shipping Rules
The following are some of the countries specific to custom clearance requirements. The requirements may vary based on country. For more information, visit fedex.com or contact your FedEx account executive.
United Kingdom/Ireland and Europe Customs and Shipping Rules:
Following are the shipping rules associated with United Kingdom/Ireland and Europe.
| Shipping Origin & Destination | Clearance & Shipping Rules |
Northern Ireland (GB) to UK Mainland (GB) |
No Clearance Required (Domestic Shipments). |
UK Mainland (GB) to Northern Ireland (GB) |
Clearance Required (Customs declaration document). |
EU to EU |
Free circulation of goods. Simplified commodity shipping is available. |
Republic of Ireland (IE) to EU |
Free circulation of goods. Simplified commodity shipping is available. |
EU to Republic of Ireland (IE) |
Free circulation of goods. Simplified commodity shipping is available. |
Northern Ireland (GB) to Republic of Ireland (IE) |
Clearance Required (Customs declaration document). |
Northern Ireland (GB) to EU |
Clearance Required (Customs declaration document). |
EU to Northern Ireland (GB) |
Clearance Required (Customs declaration document). |
Northern Ireland (GB) to Rest of the World & Rest of the World to Northern Ireland (GB) |
Clearance required. |
UK to EU or EU to UK |
Clearance Required. |
Shipping Services can be used to ship to Northern Ireland from other countries |
|
UK Mainland (GB) to GB Channel Islands (GB). |
Description and Value must be provided in the request. A copy of Airway Bill and two copies of Commercial Invoice or Proforma Invoice are generated for this shipment. |
Channel Islands (GB) to UK Mainland (GB) |
Description and Value must be provided in the request. A copy of Airway Bill and two copies of Commercial Invoice or Proforma Invoice are generated for this shipment. |
United Kingdom International Priority Distribution (IPD) rules
Australia Customs Clearance
China Customs Clearance
China Export Customs Clearance
Hong Kong Customs Clearance
India Export Customs Clearance
Indonesia Customs Clearance
Japan Customs Clearance
Malaysia Customs Clearance
New Zealand Customs Clearance
Philippine Customs Clearance
Singapore Customs Clearance
South Korea Customs Clearance
Taiwan Customs Clearance
Thailand Customs Clearance
Vietnam Customs Clearance
Shipping and Customs Documents
Accurate documentation is an important part of domestic as well as international shipping in order to avoid package caging or delays an ensure smooth package delivery. Following are different types of shipping and customs documents.
Certificate of Origin (COO)
A COO is an international document that verifies the country/territory where a product was manufactured. Some countries restrict imports from certain countries, many countries limit the quantity of imported goods, and some countries give preference to goods manufactured in a certain country.[Service ENUM : CERTIFICATE_OF_ORIGIN]
Commercial Invoice (CI)
This is a document provided by the seller/exporter that describes the parties involved in the shipping transaction and the goods being transported. It is the primary document used by Customs. It should be prepared using the official language of the country/territory to which the goods are being exported, if possible. The Commercial Invoice should include a detailed breakdown of all items included in the shipment, including: a proper description of the goods (what is it? what is it made from? what is its intended use?) the quantity, the country/territory of manufacture, the price or cost, currency used, the Harmonized System number for each commodity and the terms of delivery. Some countries require that an original invoice be executed on the shipper's letterhead. The invoice should always be signed and dated by the exporter validateing that the details provided are true and correct representations of the contents covered by the Commercial Invoice. [Service ENUM : COMMERCIAL_INVOICE]
For more information visit our Global Trade Manager.
Custom Package Document
This document enables you to add any additional details about the contents of the package. [Service ENUM : CUSTOM_PACKAGE_DOCUMENT]
Custom Shipment Document
You can add additional details about the shipment in this document. [Service ENUM : CUSTOM_SHIPMENT_DOCUMENT]
Customer Specified Labels
This document enables you to add customized labels on the package. [Service ENUM : CUSTOMER_SPECIFIED_LABELS]
Dangerous Goods Shipper Declaration
This is shippers declaration for dangerous goods, containing nature and quantity of the goods with signed declaration. [Service ENUM : DANGEROUS_GOODS_SHIPPERS_DECLARATION]
Export Declaration
The Electronic Export Information (EEI) formerly known as Shipper's Export Declaration (SED) is required by the US Department of Census in order to obtain statistical data and by the Bureau of Industry and Security (BIS) to assist in enforcing export controls. The SED/EEI is required when the total value of goods classified under any single Schedule B number exceeds $2,500 (USD) or the commodity(s) require an export license. This information can be completed electronically by the exporter or their agent. The information is mandatory required to be submitted electronically through the Automated Export System (AES) for commodities listed on the Commerce Control List (CCL) or the U.S. Munitions List (USML). [Service ENUM : EXPORT_DECLARATION]
General Agency Agreement
An Agency Agreement or Power of Attorney (POA) is the legal authority that is provided by importers to a customs broker to allow them to release and/or account for shipments with the Canada Revenue Agency (CRA) on behalf of the importer's company. If a Canadian Resident Importer would like Federal Express to act as their customs broker in Canada on an ongoing basis, these forms must be completed and returned as per the instruction sheet before shipping into Canada. This form is a Limited Agency Agreement and would apply to Federal Express shipments only. This form is in a fillable format for easy use in the document library section on this website. [Service ENUM : GENERAL_AGENCY_AGREEMENT]
LABEL
This is Shipment label generated in the Shipment with ETD special service with Post-Shipment document upload criteria. This label can also be uploaded with the shipment along with other paperwork. [Service ENUM : LABEL]
Net Rate Sheet
It’s an account-specific rate sheet that reflect transportation charges minus applicable discounts. These are downloadable on FedEx site for various available services and generate a table of rates across applicable zones and weights. These downloadable reports are stored for your convenience and may be retrieved as you need them. These rate quotes are provided as a courtesy and are not legally binding, nor are they intended to be an agreement or part of an agreement. Net rates are calculated based on applicable transportation discounts and do not include: surcharges, ancillary / other charges, duties and taxes, or special handling fees. [Service ENUM : NET_RATE_SHEET]
OP900
This is FedEx Ground Hazardous material declaration form. [Service ENUM : OP_900]
Pending Shipment Email Notification
Document to receive email notifications for pending shipments. [Service ENUM: PENDING_SHIPMENT_EMAIL_NOTIFICATION]
Pro Forma Invoice
The pro forma invoice is issued before sales takes place. Once receiving pro forma invoice from the supplier, the buyer sends a purchase order or opens a letter of credit to the supplier. As per agreed date of shipment, the seller arranges to ship the goods. [Service ENUM: PRO_FORMA_INVOICE]
Return Instructions
This is the return Label. [Service ENUM: RETURN_INSTRUCTIONS]
VICS Bill of Lading
VICS Bill of Lading form is created by the VICS (Voluntary Inter-Industry Commerce Standards) and is primarily used for general merchandise retail industry shipments. [Service ENUM: VICS_BILL_OF_LADING]
USMCA Commercial Invoice and Validation of Origin
The USMCA/T-MEC/CUSMA Commercial Invoice-Validation of Origin is a commercial invoice combined with the required validation of origin data elements including the statement that will provide a way to both ship and claim preferential tariff treatment for qualifying goods using one document for the United States-Mexico-Canada agreement. Goods that qualify for the preferential tariff treatment must originate and be exported from the U.S., Mexico or Canada. [Service ENUM: USMCA_COMMERCIAL_INVOICE_VALIDATION_OF_ORIGIN]
USMCA Validation of Origin
The USMCA/T-MEC/CUSMA Validation of Origin is a form used to claim the preferential tariff treatment for the United States-Mexico-Canada Agreement. The validation contains a set of data elements including a statement and must be validated by the exporter, producer or importer for qualifying goods. The imported goods must originate and be exported from the U.S., Mexico or Canada. This form can be used to cover a single shipment or for a 'blanket' period of up twelve months. [Service ENUM: USMCA_VALIDATION_OF_ORIGIN]
Other
The following section describes some of the common documents which are classified under other documents. These documents are not mandatory to be uploaded for a shipment, but may be required for customs clearance of your individual shipment. This may vary based on the type of shipment, origin, destination and other factors. [Service ENUM: OTHER]
Packing List
A Packing List is required if there is more than one package under one air waybill or if the shipment weighs more than 100kgs. Please note that this requirement may differ between markets based on the commodities being shipped. The list must correctly and clearly describe the goods, quantity and weight.
The Federal Communications Commission (FCC) 740 form is required while shipping electronics with radio frequency devices which are capable of causing harmful interference. The form involves details such as Device Model/Type Name, Harmonized Tariff Number, Manufacturer's Name and Address, Consignee's Name and Address and Importer's Name and Address.
Video-Film Declaration
The video film declaration: This document is submitted to declare that the film/video that is shipped contains no obscene or immoral matter, nor any matter advocating or insurrection against the United States. The document involves details such as Length of Film/Video, Duration of Film/Video and Brief Synopsis of Content.
Disclaimer: Above information subjected to change.Note: The Other documents are only uploaded based on countries, products and other special custom document. To view a list of many other commonly used documents click Export Documents
Other Customs and Regulatory Solutions
Canada Customs and Regulatory Solutions
The Resolutions team provides Canadian Sales and customers with regulatory information and support for FedEx Express international shipments only.
Customs Bond for FedEx Express Imports
FedEx Express has appointed FedEx Trade Networks (FTN) to act as customs broker for import shipments to the U.S., unless otherwise specified. FTN serves as the importer of record (IOR) for customs purposes for the vast majority of Express import shipments; however, this role can be served by customers if preferred.
Declared Value (DV) Exception for Non-Jewelry Items
FedEx provides a permanent authorization (also known as a high declared value [HDV] exception request) for qualified customers to ship non-jewelry items valued in excess of the U.S.$50K limit specified in the FedEx Service Guide.
FedEx International Shipping Assist (FISA)
FISA is a free service targeting small and medium businesses and individuals who are new to or inexperienced with shipping internationally.
Global Trade Agreements and Trade Legislation
Businesses of all sizes benefit from global trade. U.S. Free Trade Agreements (FTAs) facilitate global trade, open foreign markets to U.S. exporters, and ensure partner countries follow common rules and standards. FTAs create a stable and transparent trading environment, making it easier for U.S. companies to export their products and services worldwide.
One-Time Declared Value (DV) Exception
Shippers who need a one-time increase in the standard DV limit for a U.S. domestic or U.S. export international Express shipment to a maximum of USD$250K can request a DV carriage increase, also known as a domestic waiver request.
Shipper's Letter of Instruction (SLI)
An SLI captures international shipment information for U.S. customers.
Note:
This allows customers to ship domestically. Not all services are available in all the areas. Domestic shipping within many European Countries and Mexico requires specific account number for each country.
FedEx Domestic Services
The following information gives an overview of the services that are available for Domestic shipping. Not all services are available in all areas.
FedEx Economy®
FedEx Economy® provides delivery in 3 business days to businesses by 5 p.m. and to residences by 7 p.m. [Service ENUM : FEDEX_ECONOMY]
FedEx First Overnight®
FedEx First Overnight® provides next business day delivery by 8 a.m., 8:30 a.m., 9 a.m. or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to extended areas. [Service ENUM : FIRST_OVERNIGHT]
FedEx Priority Overnight®
FedEx Priority Overnight® provides next business day delivery by 10:30 a.m. to most U.S. addresses, by noon, 5 p.m. Deliveries are also made on Saturdays by noon, 1:30 p.m. or 5 p.m.
Service days are Monday through Friday, with Saturday pickup and delivery available in many areas for an additional charge. [Service ENUM : PRIORITY_OVERNIGHT]
FedEx Standard Overnight®
FedEx Standard Overnight® provides next business day delivery by 3 p.m. to most addresses; by 5 p.m. and by 8 p.m. to residences. Service days are Monday through Friday with Saturday pickup available for an extra charge. [Service ENUM : STANDARD_OVERNIGHT]
FedEx Ground
Delivers Monday through Friday (8 a.m. to close of business day), based on distance to the destination.
The day-definite delivery is within the United States and Canada only. [Service ENUM : FEDEX_GROUND]
FedEx Home Delivery®
FedEx Home Delivery for residential delivery via FedEx Ground in 1−7 business days, based on distance to the destination. [Service ENUM : GROUND_HOME_DELIVERY]
FedEx Express Saver®
FedEx Express Saver® provides third business day delivery by 5 p.m. and to residences by 8 p.m.
Service days are Monday through Friday, with Saturday pickup and delivery available in many areas for an additional charge. [Service ENUM : FEDEX_EXPRESS_SAVER]
FedEx SameDay® City
FedEx SameDay® City service provides cross-city delivery within hours in select cities and postal codes. Pickups and deliveries can be made Monday through Friday. Use the SAME_DAY_CITY element to identify this service type when shipping a package. A contract is required to use FedEx SameDay City service. See your FedEx Account Executive for more information about SameDay City. [Service ENUM : SAME_DAY_CITY]
Note: Manual air waybills are not available with SameDay City service. This service is only available for selected cities in Mexico. This is not the U.S. domestic FedEx SameDay service.
FedEx One Rate®
FedEx One Rate® is flat-rate shipping that does not require you to weigh or measure shipments under 50 lbs. and declared value is $100, that includes fuel, residential, and delivery area surcharges. You can choose the box or tube that best fits the size of what they need to ship and fill the package to capacity, as long as the shipment does not exceed 50 pounds. Payment options for this service include Shipper, Recipient and Select Third Parties. FedEx Express® delivery in 2 or 3 business days, Saturday delivery is available in some areas. Free route pickup or drop off at 62,000 convenient locations. [Service ENUM : FEDEX_ONE_RATE]
Europe Domestic Services
FedEx® First
FedEx® First is a parcel service and provides next business day delivery by 9 a.m., 9:30 a.m. or 10 a.m. to business or residential addresses. [Service ENUM : FIRST_FIRST]
FedEx® Priority Express
FedEx® Priority Express is a parcel service and provides next business day delivery by noon to business and residential addresses. [Service ENUM : FEDEX_PRIORITY_EXPRESS]
FedEx® Priority
FedEx® Priority is a parcel service and provides end of day delivery service to business or residential addresses. [Service ENUM : FEDEX_PRIORITY]
FedEx® Priority Express Freight
FedEx® Priority Express Freight provides next business day delivery by noon to business or residential addresses. [Service ENUM : FEDEX_PRIORITY_EXPRESS_FREIGHT]
FedEx® Priority Freight
FedEx® Priority Freight provides end of day delivery service to business and residential addresses. [Service ENUM : FEDEX_PRIORITY_FREIGHT]
FedEx® Economy
FedEx® Economy provides end of day delivery service for packages up to 68 kgs in 2 to 3 business days. [Service ENUM : FEDEX_ECONOMY_SELECT]
For more information on the service areas for Domestic shipping, see Europe Domestic Services Portfolio.
FedEx Ground® Economy and FedEx Ground® Economy Returns each require a service contract. To sign up for FedEx Ground® Economy outbound shipping or FedEx Ground® Economy Returns, contact your FedEx account executive.
FedEx Ground® Economy helps you consolidate and deliver high volumes of low-weight, non-time-critical business to consumer packages using the United States Postal Service (USPS) for final delivery to residences. This service provides delivery Monday through Saturday to all residential addresses in the U.S., including P.O. boxes and military APO and FPO destinations.
FedEx Ground® Economy also offers FedEx Ground® Economy Returns service, delivery and shipment email notifications for U.S. outbound shipments, customizable labels, and Future Day shipping.
FedEx Ground® Economy Service Details
FedEx Ground® Economy Service includes the following features:
Note: A separate account number is given for FedEx Ground® Economy outbound shipments and FedEx Ground® Economy Returns. If a customer is contracted with return services, they need to use the associate account rollup to a national number.
For Standard Mail, Bound Printed Matter, and Media the following dimensions restrictions apply:
For Parcel Select the following restrictions apply:
FedEx Ground® Economy label details
The following image provides you with an insight into the content of the updated FedEx Ground Economy label.
FedEx Ground® Economy Service Options
The different service options for FedEx Ground® Economy based on package weight and dimensions:
| Service Option | Minimum Weight |
Maximum Weight |
Dimensions |
Parcel Select Lightweight |
0.01 Pounds |
< 1 Pound |
Sum of length plus girth cannot exceed 84″ Minimum: 6″ (L) x 4″ (W) x 1″ (H) |
Bound Printed Matter |
0.01 Pounds |
15 Pounds |
Sum of length plus girth cannot exceed 84″ Minimum: 6″ (L) x 4″ (W) x 1″ (H) |
Media |
0.01 Pounds |
70 Pounds |
Sum of length plus girth cannot exceed 84″ Minimum: 6″ (L) x 4″ (W) x 1″ (H) |
Parcel Select |
1 Pound |
70 Pounds |
Sum of length plus girth cannot exceed 130″ Minimum: 6″ (L) x 4″ (W) x 1″ (H) |
FedEx Ground® Economy Returns |
0.01 Pounds |
70 Pounds |
Sum of length plus girth cannot exceed 130″ Minimum: 6″ (L) x 4″ (W) x 1″ (H) |
Exceptions
The following are not available for FedEx Ground® Economy:
FedEx is introducing new unauthorized surcharges for packages that exceed the maximum allowed dimensions. Two new charges will apply to international and intra-country express parcel or express freight units that exceed maximum dimension or weight limits of our network. Additional information provided in your local ‘Service Guide’.
This surcharge supports more efficient handling of oversized packages within the FedEx network and helps offset the additional handling costs associated with larger-than-limit shipments. It applies where a package exceeds the dimension restrictions for the destination country, with each country setting its own limits. Charges are assessed on a per-package basis.
Alcohol Shipment
FedEx alcohol shipping requirements apply to wine, liquor, and beer. Each type is listed separately when regulations differ by beverage type. Wine is the only alcohol type that can be shipped directly to consumers, depending on selected shipping service. Alcohol may be Express Dangerous Goods (DG), depending on the percentage of alcohol per volume.
Who Can Ship?
International Regulations
Monitoring and Intervention (MI) and Healthcare Identifiers (HCID)
Monitoring and intervention (MI) and HealthCare Identifier (HCID) special service options help proactively monitor critical healthcare shipments, mitigate risk, and provide intervention support to protect healthcare shipments. The HCID special services identifies time sensitive healthcare shipments and facilitates their prioritization in the FedEx network. Integration with MI provides close monitoring of HCID shipments to allow you to track your package in real time.
Note:
To know about the available MI and HCID service options, refer to the MI and HCID options table. The chosen MI and HCID codes will be printed on the shipping labels.
Note:
Dangerous Goods by Road
The Dangerous Goods (DG) by road is a package level special service option that allows shippers to ship their dangerous goods packages via road as per ADR regulations within Europe. The option to ship Dry Ice, Lithium Batteries, Limited Quantity Dangerous Goods, etc., for intra-country shipping through FedEx Regional Economy, FedEx Regional Economy Freight, and FedEx Express Domestics, etc. will be available for the DG by road service within key European markets
Below special services are included to enable additional shipment capabilities for DG by road:
Note:
Dangerous Goods
Shipments with dangerous goods must be tendered to FedEx Express in accordance with current International Air Transport Association (IATA) regulations for air transport and the FedEx Express Terms and Conditions. This is required regardless of the routing and whether the shipment ends up physically moving by air transportation, ground transportation or a combination of these. For added confidence, use a FedEx® DG Ready solution to generate your dangerous goods declaration. [Service ENUM : DANGEROUS_GOODS]
Division 1.3 Explosives
FedEx Express does not transport Division 1.3 explosives. Division 1.3 explosives are prohibited for all FedEx Express® services.
Dry ice
You can ship packages containing dry ice, as long as the specifics for the dry ice shipment are included in the shipping transaction. Dry ice is considered a Dangerous Goods material. [Service ENUM : DRY_ICE]
Note:
Radioactive materials
Within the U.S., Highway Route Controlled Quantity or Fissile Class III radioactive materials will not be accepted for carriage without advance arrangements.
Cargo Aircraft Only
The Cargo Aircraft Only service is used for packages containing dangerous goods in quantities not permitted on passenger aircraft. The customer will be able to indicate whether the shipment is suitable for cargo aircraft. The DGD-CAO identifier is added in AWB for cargo aircraft shipments. The Cargo Aircraft Only label (DGD-CAO) warn airline ground operation personnel not to load dangerous cargo on the passenger aircraft due to the danger which may pose to the safety of the aircraft and its passengers. Few examples of dangerous goods for Cargo Aircraft service are Lithium Batteries, Magnetized material, battery powered equipments, Dry Ice (Carbon Dioxide, Solid).
Lithium Batteries
Lithium batteries and cells are classified as Dangerous Goods due to their potentially vulnerable nature under certain circumstances which might lead to fire accident. Hence, the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) have framed certain guidelines to be followed while shipping Lithium batteries and cells by air:
The steps to ship lithium ion battery / cell are:
Step 1. Determine which type of battery you are shipping
Step 2. Determine the proper way to prepare your lithium battery shipment
Step 3. Complete the Paperwork
Step 4. Complete the Package
For detailed guidance and step by step instructions, check here.
Packages containing smaller quantities or lower watt hours of lithium are subject to less stringent regulatory requirements. To better identify and control shipments, you need to identify and declare the technical specifications of the shipment. For information on how to ship these batteries and cells click here.
Click here to refer to FedEx-provided job aid to quickly determine which type of Lithium Battery shipment you are going to make.
There are four types of Lithium Battery shipments which can be transported via air under simplified conditions without a DG Shipper’s Declaration:
For these four types, the simplified Lithium Battery declaration through the Array of Objects element “batteryDetails” that is found in “packageSpecialServices”is needed. The Special Service Type “Battery” also needs to be provided. This type of Lithium Battery shipment will be identifiable on the FedEx shipping labels through the “ELB” Handling code. The ICAO/IATA requirements, especially for labeling and packaging, continue to apply. For other LB shipping types commonly a full DG Declaration (Shipper’s declaration) is required, see How to Ship Dangerous Goods.
To create and validate a shipment request and to create a shipment tag, you are required to select LITHIUM_ION / LITHIUM_METAL ENUM as an input for batteryMaterialType in batteryDetails. The batteryMaterialType indicates the material composition of the battery or cell.
Note: The above mentioned information is applicable only on the four ELB sections described above and not to Lithium Battery shipments with a shipper’s declaration (DGD).
The Lithium Battery Service applies to the following FedEx Express services mentioned in the table:
| FedEx Domestic Services | FedEx International Services |
|---|---|
FedEx First Overnight® |
FedEx International First Overnight |
FedEx Priority Overnight® |
International Priority (IP) |
FedEx Standard Overnight® |
FedEx International Priority® |
FedEx 2 Day® |
FedEx® Regional Economy |
FedEx Express Saver® |
FedEx® Regional Economy Freight |
FedEx 1 Day® Freight (Express) |
FedEx International Priority® Express |
FedEx 2 Day® Freight (Express) |
FedEx International Priority Overnight |
FedEx 3 Day® Freight (Express) |
FedEx International Economy® |
FedEx® First |
FedEx International Connect Plus (FICP) |
FedEx® Priority Express |
International Priority® Freight Service |
FedEx® Priority |
FedEx International Economy® Freight Service |
FedEx® Priority Express Freight |
FedEx Europe First® |
FedEx® Priority Freight |
FedEx First Overnight® Freight |
FedEx® Economy |
FedEx 2Day® AM |
|
FedEx International Priority DirectDistribution Freight (IDF) |
|
FedEx International Priority DirectDistribution (IPD) |
|
FedEx International Economy DirectDistribution (IED) |
|
FedEx Transborder Distribution Canada (TD CA) – Express |
|
FedEx Transborder Distribution Mexico (TD MX) – Express |
Special handling fees
There are special handling fees that apply to shipments containing dangerous goods. Surcharges are based on classification and type of special handling required, including whether the items need to be accessible during shipment.
Delivery Signature Options
Shippers can choose from four FedEx® Delivery Signature Options for FedEx Express® and FedEx Ground® shipments.
| Signature Option | Service Description |
|---|---|
| Direct Signature Required | Any person at the recipient’s address may sign for delivery. If no one is at the address, FedEx will reattempt delivery. |
| Indirect Signature Required | This option is available for residential deliveries. FedEx obtains a signature in one of three ways:
|
| Adult Signature Required | FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. |
| No signature Required | FedEx may release the package without anyone present. |
Delivery Signature Options Details
FedEx Priority Alert Options
FedEx Priority Alert™
This comes with a promise of proactive monitoring and 24-hour connectivity, so you know where your shipment is every step of the way. Dedicated support from FedEx means security for you when it matters most. [Service ENUM : PRIORITY_ALERT]
FedEx Priority Alert Plus™
This comes with an even higher guarantee – proactive defense. In the unlikely case of a delay, your critical, temperature-sensitive shipment (typically healthcare-related) will get the necessary intervention, such as dry ice replenishment, gel pack reconditioning and access to cold storage. FedEx understands the on-time delivery of critical shipments can save lives. FedEx offers added assurance that your urgent package will be closely watched from the time of departure until it's safely delivered.
Pink means priority: Priority Alert packages come equipped with bright pink tape around the package, signaling their priority status when it comes to loading and unloading.
FedEx Priority Alert™ and FedEx Priority Alert Plus™ are specialized contract-only, fee-based services that combine 24/7 support, advanced shipment monitoring, proactive notification and customized package recovery for critical and time-sensitive shipments. Shipments receive priority boarding and priority clearance handling. For ease of visibility, all FedEx Priority Alert™ information is printed on the FedEx ASTRA label. A per package surcharge is associated with FedEx Priority Alert™ service. [Service ENUM : PRIORITY_ALERT_PLUS]
FedEx Priority Alert Plus™ includes all the FedEx Priority Alert™ features of the highest level of advanced monitoring for time- and temperature- sensitive shipments catering to the financial, aerospace, electronics manufacturing and healthcare industries, plus these options:
As with FedEx Priority Alert™, a surcharge is associated with this special service.
FedEx Priority Alert Service
The FedEx Priority Alert and Priority Alert Plus services are supported as an option for the following shipment services:
Shipment Special Services include:
Package Special Services includes:
Saturday Service
Saturday pickup or Saturday delivery services for FedEx Express® shipments for an additional surcharge is available. A fee applies to all regular stop and on-call pickups and deliveries. Package delivery or pickup on a Saturday is available in most U.S. cities and in select international locations.
Saturday Ship and Delivery Services
Saturday delivery is available for the following FedEx Express U.S. service types:
Saturday pickup is available for the following FedEx Express U.S. service types:
Saturday Hold at Location service is available for the following FedEx Express U.S. service types:
Saturday Premium Processing service is available for FedEx Express premium parcel services for return and outbound shipment pick up on Saturday through On-call, Regular and automated pickups.
This service is available only in the US (not including Puerto Rico or any other US territory) and CA.
Saturday Pickup is available for the following premium Express parcel services:
Ground C.O.D.
Note: This service is only available for FedEx Ground® Intra Canada shipments.
FedEx Ground® C.O.D. allows the shipper to designate the amount of money that the FedEx Ground driver collects from the recipient when a package is delivered. If the FedEx Ground driver collects guaranteed funds, or a company and/or personal check, the payment is sent directly to the shipper via U.S. mail. If cash is collected, by the next business day, FedEx Ground issues a check to the shipper in the amount of the cash collected. The FedEx issued check is sent to the shipper using the U.S. Postal Service. The shipper must designate the type of payment to be collected by FedEx Ground. FedEx Ground C.O.D. is not available with the FedEx Home Delivery®service.
Note: FedEx offers a FedEx Ground® Electronic C.O.D. (E.C.O.D.) option. When you contract to use this option, FedEx electronically deposits your C.O.D. payment into your bank account within 24 to 48 hours of collection. Because E.C.O.D. is a contract service, you must contact your FedEx account executive to register for this option. No additional entries are required to create an E.C.O.D. shipment in the Ship request.
Ground E.C.O.D.
Note: This service is only available for FedEx Ground® Intra Canada shipments.
Use the FedEx Ground Electronic C.O.D. service option to receive funds within 24 to 48 hours after shipment delivery. Shippers receive monies via electronic funds transfer. Contact your FedEx Account Executive for more information about E.C.O.D.
E.C.O.D. is not available with FedEx Home Delivery service. You can ship either C.O.D. and/or E.C.O.D., but you cannot use both services simultaneously.
Available options with FedEx Ground E.C.O.D.:
FedEx International Broker Select
FedEx International Broker Select® allows you to designate a specific customs broker other than FedEx (or our designated broker).
FedEx International Broker Select Service Details
FedEx International Broker Select is available when using the following services to ship to select countries:
Export declaration for Canada outbound shipments
Export declaration is required by the Canada Border Services Agency (CBSA) to report exports from Canada, for the following conditions.
Carriers must obtain the proof-of-report number from the exporter before any goods leave Canada. An exporter is required to submit the export declaration before providing the proof-of-report number to the carrier.
Electronic Export Information
The Electronic Export Information (EEI) is the equivalent electronic version of the Shipper’s Export Declaration (SED), Department of Commerce (Census Bureau) form 7525-V, which can no longer be submitted to the U.S. government. The EEI provides export statistics and control by reporting all pertinent export data of an international shipment transaction.
The EEI is mandatory and must be submitted electronically by the exporter or agent through the Automated Export System (AES) for commodities listed on the Commerce Control List (CCL).
To file your EEI information with AESDirect visit the AES website (www.aesdirect.gov) because of U.S.Government changes in the EEI process. This Government-supported website facilitates your filing requirements and provides you with the appropriate shipper identification for your packages. FedEx will apply this information with your shipment but will no longer file this information for you.
Note: You can also use the "File EEI" endpoint in Global Trade API to file your EEI with the U.S. Customs.
For more information on EEI filing, visit the below pages
When to File an EEI?
The EEI is required when the total value of goods classified under any Schedule B number exceeds $2500 USD or the commodities listed require an export license.
If the shipment is originated from U.S, U.S. Virgin Islands or Puerto Rico to the destination country China, Russia, Venezuela and Hong Kong, irrespective of the shipment value, you must provide the following information:
Exemptions are allowed if the shipment.
Filing EEI is also required for all shipments between the U.S. and Puerto Rico, and from the U.S. or Puerto Rico to the U.S., and Virgin Islands in the following conditions:
Note:
Shipments from U.S. to Canada
The EEI is not required for shipments from the U.S. to Canada except when one of the following apply:
For more information about Electronic Export Information, go to the FedEx Global Trade Manager.
Identify the following information before you complete the Electronic Export Information.
Electronic Export Information Coding Details
Electronic Export Information (EEI) shipments require either an exemption number or an ITN number (Internal Transaction Number) received from filing your EEI shipment data with AESDirect (go to www.aesdirect.gov to use this application). Elements for submitting your ITN or EEI exemption number to FedEx are provided in the Ship API.
Note: You can also use the ITN number received through the "Retrieve ITN" endpoint of Global trade API, in the Ship API request.
| Element | Description |
Sender/Tins/TinType |
As the shipper, your tax identification information must be uploaded to FedEx for EEI shipments. Specify the Employer Identification Number (EIN).
|
Sender/Tins/Number |
Specify the Taxpayer Identification/Number with the corresponding ID number for TinType. |
CustomsClearanceDetail/ExportDetail/ ExportComplianceStatement |
For shipments requiring an EEI, enter the ITN number received from AES when you filed your shipment or the FTR (Foreign Trade Regulations) exemption number. |
Note: The ITN or FTR exemption number you submit in the Ship request prints on the international shipping label.
Commercial Destination Control
For shipments that travel under an ITAR exemption or ITAR license outbound from the U.S., Puerto Rico, the Virgin Islands, and all other U.S. territories to all other international destinations, the Department of State Commercial Destination Control Statement (DCS) must be printed on your thermal or laser shipping label, the Commercial Invoice, and any supporting export documents accompanying these shipments. The ship API provides three elements in the Ship Service for you to have the appropriate DCS on your shipping label.
Commercial Destination Control Service Details
There are two types of Department of State shipments:
Note: Shipments from the U.S., Puerto Rico, or the U.S. Virgin Islands to Guam, American Samoa, or Northern Mariana Islands are excluded from this requirement.
Inside Delivery Charge
When requested, FedEx may move shipments to positions beyond the adjacent loading area. When a FedEx courier delivers a shipment per this request, FedEx assesses an inside delivery charge in addition to all other applicable charges.
Future Day
Use Future Day shipping to prepare a FedEx Express shipment up to ten (10) days from the actual ship date. A label prints when the shipment is processed, but the shipment can be held until the specified day becomes current before tendering the package to the courier.
Future Day is allowed for all FedEx Express shipping services. A FedEx Express label appears on the specified ship date.
Note: Use FUTURE_DAY enumeration value in the requestType field to receive pickup rate quotes for future day shipments. Provide details in the requestedShipment.pickupDetail.readyDateTime and requestedShipment.pickupDetail.latestPickupDateTime fields to receive accurate values in the response.
Pharmacy Delivery
Pharmacy Delivery allows you to designate pharmacy as the required delivery location for a shipment, bypassing loading docks and receiving areas.
Pharmacy Delivery provides the ability for customers to determine if the pharmacy delivery special service type is available for a shipping destination on a U.S. Domestic Express parcel shipment.
Note:
FedEx Third Party Consignee
A neutral delivery service option that allows a manufacturer to bypass the importer’ s distribution center and ship directly to the ultimate recipient without exposing the importer’ s cost and terms with the manufacturer. A value-added service option for customers who do not wish to reveal the import customs value of the shipment to their recipient. This enables shipments to be delivered to recipients without a Commercial Invoice. No customs information is made available to the recipient.
Service benefits
Transit times*
FedEx Third Party Consignee gives you the same delivery times as those specified for the particular FedEx® service you choose to use. Our transit-time commitment is backed by our money-back guarantee.* *
Service options
You can choose the FedEx Third Party Consignee service option with either FedEx International Priority® or FedEx International Priority® Freight and in the shipment request, provide shipment level special service type as specialServiceTypes=THIRD_PARTY_CONSIGNEE.
Service restrictions
* Transit times and delivery commitments may vary depending on origin and destination. Please contact FedEx Customer Service for further details.
* * For details about the FedEx Money-Back Guarantee, see Our Services at fedex.com. For more information, contact your FedEx account executive or go to FedEx/TPC.
Collect on Delivery (C.O.D.)
The FedEx® Collect on Delivery (C.O.D.) option allows you to designate the amount of money the FedEx Express courier collects from your recipient when the package is delivered. Enrollment is not required. Your recipient can pay by personal check, money order, cashier’s check, company check, official check, validated check, cash or any options. FedEx returns payment to you the next business day by FedEx Standard Overnight® (where available; otherwise, FedEx 2Day®). An additional surcharge applies to C.O.D. shipments.
Hold at FedEx Location
FedEx Express Hold at FedEx Location (HAL) service is available to customers who want to pick up a package at a designated FedEx location. For example, approved wine shippers may want to use the FedEx Express Hold at FedEx Location service for consumers who prefer to pick up their wine shipments from a FedEx Office® or FedEx Express counter location.
If your transaction specifies Hold at Location, you must specify the location ID of the FedEx location offering the Hold at Location service. The FedEx OnSite locations can also be specified for Hold at location service. Select the FedEx pickup location (a designated FedEx Office® Print and Ship Center, FedEx Office® Ship Center, or FedEx World Service Center®) by using the drop-off locator (contact your FedEx customer integration consultant if you need assistance).
When you include this option, FedEx Express labels display “Hold at Location” to indicate packages will not be delivered by a FedEx courier.
FedEx OnSite
FedEx OnSite service expands the FedEx network of retail locations by offering FedEx Express and Ground pickups and drop-offs at third-party alliance locations. Customers can interact with FedEx at approximately 2,500 FedEx-staffed locations and approximately 11,000 FedEx retail alliance locations; 80% of the U.S. population is within 5 miles of a FedEx OnSite location.
FedEx OnSite enables FedEx customers to choose FedEx Onsite Locations that provide the convenience of package drop-off and pickup at non-FedEx owned locations with extended hours and secured package storage.
FedEx One Rate is flat-rate shipping that does not require you to weigh or measure shipments under 50 lbs.. You can choose the box or tube that best fits the size of what they need to ship and fill the package to capacity, as long as the shipment doesn’t exceed 50 pounds. It gives you a simple, predictable, flat rate shipping option for your FedEx Express packages. FedEx One Rate a shipping portfolio based on six FedEx Express Service options, combined with seven FedEx proprietary (white) packaging types.
FedEx One Rate Packaging
The FedEx packaging types that are valid/available with the One Rate pricing option are the following:
Your own packaging is not available for the One Rate pricing option.
For more information about packaging services refer to Packaging Types.
How to Specify One Rate Pricing
To specify FedEx One Rate Pricing Option, perform the following steps:
Note: FedEx customers can request both One Rate and weight based (non-One Rate) rates in a single Rate Request by specifying \"FEDEX_ONE_RATE\" as a Service Option Type in the request.
FedEx API supports a wide variety of labels. FedEx API supports three types of label options, including thermal, plain paper, and customizable labels. You can use the Ship API and Open Ship API endpoints to produce a wide variety of labels.
FedEx offers 2 label formats to support shipping services:
Thermal Labels
FedEx API allows you to print shipping labels for all shipping types, such as FedEx Express®, FedEx Ground®, and FedEx International Ground® using a variety of thermal label printers.
The following thermal label sizes are supported by FedEx API:
The label stock types 4"X8.5” and 4"X10.5” includes an added doc tab with identical barcodes. One barcode is displayed on the main label and the other one on the doc tab. This label stock type value is helpful for tire packages as one label can be positioned on the tire’s tread and the additional doc tab label with a duplicate copy of the barcode and operational instructions for the sidewall of the tire. Using these label stock types reduces tire relabels and increased dimensional scans optimizes recovery. For more information on label stock refer to Label Stock Types.
Note:Doc-Tab is a removable sticky tab with additional shipping information which can be selected for a label stock, while printing shipping labels using a thermal printer.
Thermal Label Elements
Thermal shipping labels contain three basic elements:
Key Information to generate a Thermal Label
The following are the key information required to generate a thermal label:
Valid Values:
Valid values:
Note: All labels required for a shipment are generated and returned in a single buffer.
Supported Thermal Printers
The following thermal printers are recommended with FedEx API:
Note: These printers are all compatible with the ASCII Eltron Programming Language (EPL2) page mode. Thermal printers are supported both as a direct write to the printer connected to a system serial port, and as a native Windows installed printer for LPT, Serial, or USB connections. The firmware versions of FedEx provided printers may vary by region.
Number of Thermal Labels Printed Per Service
The following table indicates the number of each type of label needed for a specific special service. All the necessary labels are generated by a call to the FedEx Common Label Server (CLS), and CLS returns a single buffer with the exception of the C.O.D. Return labels.
Printed Per U.S. Service
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
|---|---|
FedEx Express U.S. |
1 Shipping label |
FedEx Ground U.S. / FedEx Home Delivery |
1 Shipping label |
Printed Per U.S. Export International Service
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
|---|---|
FedEx Express U.S. Export International |
1 Shipping label 2 Recipient labels |
FedEx Express U.S. Export International Broker Select Option |
1 Shipping label 2 Recipient labels |
FedEx Ground U.S. Export International |
1 Shipping label |
FedEx Ground U.S. Export International C.O.D. |
1 Shipping label 2 C.O.D. Return labels |
Printed Per Intra-Canada Service
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
|---|---|
FedEx Express intra-Canada |
Non-DG (Dangerous Goods)/Dry ice shipment: 1 Shipping label |
FedEx Ground intra-Canada |
1 Shipping label |
FedEx Ground intra-Canada C.O.D. |
1 Shipping label 2 C.O.D. Return labels |
Printed Per Canada Export International Service
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
FedEx Express Canada Export International |
Non-DG/Dry ice shipment: 1 Shipping label 2 Recipient labels |
FedEx Express Canada Export International Broker Select |
Non-DG/Dry ice shipment: 1 Shipping label 2 Recipient labels |
FedEx Ground Canada (CA) Export International |
1 Shipping label |
Printed Per Philippines and Thailand inbound shipments
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
Philippines inbound shipments |
2 Shipping labels with account number printed 1 Recipient label without account number printed 3 Commercial Invoice copies |
Thailand inbound commodity shipments |
3 Shipping labels with account number printed 1 Recipient label without account number printed |
Thailand inbound document shipments |
2 Shipping labels with account number printed 1 Recipient label without account number printed |
Doc-Tab
If you print shipping labels using a thermal printer, you may choose label stock that includes a Doc-Tab, a removable sticky tab with additional shipping information. You can configure this shipping information from your shipping data or choose to print configurable data that is specific to your shipping needs.
Laser Labels
FedEx API supports label printing with a laser printer. These labels are usually printed on U.S. Letter or A4 paper and folded in half to fit in to the standard FedEx label pouch. Labels that are printed with a laser printer are generated in PDF format and do not need to be scaled or resized.
For more information on label stock refer to Label Stock Types
Prerequisites
The following requirements apply to PDF labels:
The PDF label option eliminates the need to specify the image orientation parameter (width and height) or the screen resolution to display the label properly in the browser.
Laser Label Elements
Laser shipping labels contain three basic elements:
Key Information to generate a Laser Label
The following FedEx API elements are required to generate a laser label:
Valid values are:
Valid values are:
These values display a plain paper format shipping label:
Note: If you request a plain paper label, the data returned is a Base64 encoded label image, which must be Base64 decoded prior to displaying the label file.
Supported Laser Printers
Most laser printers are supported for this label type; however, labels will not be accepted if they are printed on an ink jet printer.
Note: If you are using a color laser printer, the color definition should be set to black, even if the printer only has a black cartridge installed
Number of Laser Labels Required Per Service
The following table indicates the number of each type of label needed for a specific special service. All the necessary labels are generated by a call to the FedEx Common Label Server (CLS), and CLS returns a single buffer with the exception of the C.O.D. Return labels.
Printed Per U.S. Service
| Service Type | Laser Label– PDF Format |
|---|---|
FedEx Ground / FedEx Home Delivery U.S. |
1 Shipping label |
Printed Per U.S. Export International Service
| Service Type | Laser Label– PDF Format |
|---|---|
FedEx Express U.S. Export International |
1 Shipping label in the reply; a minimum of 3 labels must be printed – 1 label on the package and 2 in the document pouch. |
FedEx Express U.S. Export International Broker Select |
1 Shipping label in the reply; a minimum of 3 labels must be printed – 1 label on the package and 2 in the document pouch. |
FedEx Ground U.S. Export International |
1 Shipping label |
FedEx Ground U.S. Export International C.O.D. |
1 Shipping label 2 C.O.D. Return labels |
Printed Per Intra-Mexico Service
| Service Type | Laser Label– PDF Format |
|---|---|
FedEx Express Intra-Mexico |
FedEx Express Intra-Mexico Non-DG (Dangerous Goods)/Dry ice shipment: 1 Shipping label |
Printed Per Intra-Canada Service
| Service Type | Laser Label– PDF Format |
|---|---|
FedEx Express Intra-Canada |
FedEx Express Intra-Canada Non-DG (Dangerous Goods)/Dry ice shipment: 1 Shipping label |
FedEx Ground Intra-Canada |
1 Shipping label |
FedEx Ground Intra-Canada C.O.D. |
1 Shipping label 2 C.O.D. Return labels |
Printed Per Canada Export International Service
| Service Type | Laser Label– PDF Format |
|---|---|
FedEx Express Canada Export International |
FedEx Express Canada Export International Non-DG/Dry ice shipment: 1 Shipping label 2 Recipient labels |
FedEx Express Canada Export International Broker Select |
FedEx Express Canada Export International Broker Select Non-DG/Dry ice shipment: 1 Shipping label 2 Recipient labels |
FedEx Ground Canada (CA) Export International |
1 Shipping Label |
Printed Per Philippines and Thailand inbound shipments
| Service Type | Thermal Labels (FedEx CLS will return the appropriate number of labels in the response) |
|---|---|
Philippines inbound shipments |
2 Shipping labels with account number printed 1 Recipient label without account number printed 3 Commercial Invoice copies |
Thailand inbound commodity shipments |
3 Shipping labels with account number printed 1 Recipient label without account number printed |
Thailand inbound document shipments |
2 Shipping labels with account number printed 1 Recipient label without account number printed |
Custom Label
FedEx allows customizing of the FedEx generated label. You may add text pertaining to your business and choose the type of barcode (symbology) used on FedEx documents and labels in the custom portion of thermal labels.
To support your shipping application, FedEx Ship API provide two options for customizing your shipping label:
Note: The label's human readable content and barcode in the common portion of the label cannot be altered.
Custom Validator Label
You can create non-shipping custom labels at both package-level and shipment-level by specifying what custom information is desired, how to format that information, and where to place it on the custom label. Custom labels are limited to the thermal label format.
Customize a Thermal Label
FedEx API provides two thermal label formats that you can customize with either a graphic or text file to prevent the need for creating a custom label. These labels support all FedEx shipping services. These formats are:
These label types provide a two-inch customizable section. This feature is applicable to the thermal label printed on a thermal printer set to 203 DPI or 300 DPI.
Rules for Custom Label
Rules for using the label formats are:
Note: Only single bit color images should be added since labels will print in black and white.
Custom Label Graphic Entries Elements
API provides PNG (Portable Network Graphic) images for FedEx Express, and FedEx Ground labels. The PNG label graphic is a replica of the thermal or plain paper labels supported by API. This label option allows you to place the PNG label graphic on your label stock to prevent the need for creating a custom label.
The following requirements apply when using the 4'' x 6'' PNG graphic embedded in your shipping document:
Label Stock
4'' x 6'' PNG labels should only be used with peel-and-stick label stock. The FedEx Ground and FedEx Express label validation teams will reject 4'' x 6'' PNG labels that are not on peel-and-stick label stock, including any labels printed on plain paper.
Printer
Laser printers are recommended for printing labels. Ink jet printers should not be used because of their inconsistency in creating scannable barcodes. The 4'' x 6'' PNG label cannot be printed using a color printer unless the color definition is set to black, even if the printer only has a black cartridge installed. This setting is necessary to achieve the correct barcode definition for scanning at the FedEx hubs.
Scaling
The image returned in your shipping transaction is 200 dots per inch (DPI) and measures 4'' (W) x 6'' (H) or 800 x 1200 pixels. This label has a vertical orientation and is designed to print in a 4'' x 6'' label area. When printed, the label should measure 4'' x 6''.
To produce the label and barcodes in the required DPI, you must scale (or resize) the image before printing. How you scale the image depends on the application you are using to view and print the label. To scale the PNG image for a 4'' x 6'' label in inches: use 4'' width and 6'' length exactly.
Label Review Checklist
All Barcodes
Required for validation:
Print Quality
Common problems that cause labels to be rejected:
Human Readable details for Ground Labels
For the Human Readable for FedEx Ground Labels, the following are required for validation:
Human Readable details for Express Labels
The following elements must be printed on the label to pass validation:
FedEx Ground® U.S. is the appropriate service for economical delivery to U.S. business addresses while selecting a ground delivery service. FedEx Home Delivery® is suitable for delivery to U.S. residences. Both services are available throughout 50 states in U.S. and offer day-definite delivery based on the distance to destination.
FedEx Home Delivery
When shipping packages to residential addresses within the U.S., use the FedEx Home Delivery service. FedEx Ground designates FedEx Home Delivery service as the carrier for residential deliveries under 150 lbs.
Residential customers can receive package delivery by end of day Monday to Friday and Saturday to most and many on Sunday.
The FedEx Ground, FedEx International Ground and FedEx Home Delivery shipments display the transit quote with a precise estimated delivery date/time. [Service ENUM : GROUND_HOME_DELIVERY]
FedEx Ground U.S. Service Options
The following some of the key shipping options available:
FedEx International Ground Shipping
FedEx International Ground is a direct-ship method for you to send single or multi-weight small package shipments directly from the U.S. to Canada, Canada to the U.S. There are no minimum package requirements.
FedEx International Ground provides day-definite delivery throughout Canada:
FedEx International Ground Service Details
The following service options are available for use with FedEx International Ground shipping:
International Ground Parcel Distribution Service
International Ground parcel distribution service allows FedEx Ground to consolidate International Ground shipments into one unit that is cleared and handled as one customs entry with a single broker entry fee. Service is available from the U.S. to CA and CA to U.S. using the FedEx Ground network. This service is offered exclusively as Broker Select. The Broker Inclusive option is not available.
Clearance Requirements
All export documents must be placed in the international document pouch and attached to the FedEx International Ground package, or the first package in a multiple-piece shipment (MPS). Each shipment must include:
Brokerage and Billing Options between U.S. and Canada
Features that will improve your shipping experience and increase the ease of trans-border shipping of FedEx International Ground packages between the U.S. and Canada.
Brokerage Inclusive Services
Through the new default brokerage-inclusive service option, FedEx International Ground shipping gives you one point of contact and initiates regulatory clearance while your packages are still en route.
Broker Selection Option
If you prefer to use your own broker, you have the option to do so.
Flexible Billing Solutions
You now have the option to bill duties, taxes, and ancillary fees to the shipper, the recipient, or a third party.
A multiple-piece shipment (MPS) consists of two or more packages shipped to the same recipient addresses. The first package in the shipment request is considered the master package.
To create a multiple-piece shipment:
Following are the Multiple-Piece Shipping Processing options available with this API:
Print Package Label One At A Time
This processing option allows you to process the MPS shipments and get labels one at a time. This is an optimal method, in case the packages to be processed sequentially and labels to be generated per package.
When you need this capability for your shipments, In the shipment request provide element oneLabelAtATime as true as true along with all necessary MPS elements.
The output of the first request should generate label and tracking number which is master tracking number. Provide this master tracking number in the element masterTrackingId to process subsequent ship request and generate labels with tracking numbers (child tracking numbers) for the defined total package count (groupPackageCount).
Note:
Print All Package Labels At Once
This processing option allows you to process the MPS shipments and get labels in single shot. When this option is selected, your shipments will either be processed synchronously or asynchronously depending on the number of packages or package level commodities in your shipment.
Synchronous Shipment Processing
Synchronous processing is one of the optimal processing method, which is used internally when a shipment has either 40 or less packages (groupPackagecount<=40) with limited commodities in the shipment and oneLabelAtATime as false.
Shipment request with 40 or less packages will be processed synchronously and the labels and other shipment documents/reports will be generated instantaneously. This process is optimal for shippers, if there is a time constraint and if the labels must be printed immediately.
Note: The maximum 40 package limit is indicative and is not a fixed limit. The limit is also dependent on the combination of packages and commodities in the shipment. For more information, contact your FedEx support team
Example: Your shipment request consists of 10 packages, when submitted will be processed synchronously. In the response, 10 labels will be created, and either label URLs or encoded labels as requested is provided in the response.
The following high-level workflow demonstrates synchronous shipment processing:
Note:
Asynchronous Shipment Processing
Use Asynchronous processing option when the shipment packages exceeds 40 (totalPackageCount>40). This is a very convenient method, when your package volume is large, and you want to submit the bulk shipments periodically. This bulk shipment submission uses various expensive FedEx resources & operations, when submitted at once. With this processing option, FedEx internally ensures that these bulk shipments are processed, and you can get the label data periodically.
When the transaction is asynchronously processed, the reply to this request only confirms that the request is queued successfully but the shipment itself might not be successfully processed and also returns jobId to retrieve the result later.
Note: This process requires some time for the shipment to be processed successfully before you retrieve the result.
For retrieving the asynchronous shipment result, use endpoint Retrieve Async Ship and provide jobId and accountNumber details in the request. The response to this request will either return shipment result data with label details or the shipment error details.
Example: Your shipment consists of 45 packages, when submitted will be processed asynchronously. In the response, a jobId will be returned. You should then use endpoint Retrieve Async Ship to retrieve the shipment result to get the label data.
The following high-level workflow demonstrates asynchronous shipping processings:
Note:
Returns are available for domestic and international shipping in a variety of areas wherever existing FedEx Express services are available. You can associate or \"link\" an outbound shipment with a return shipment using the tracking numbers. When processing your global return package with FedEx automation, you will need to provide a reason for that return for customs clearance purposes, on both the outbound and return shipments, when processing your package. Identify your package as a return and include the return type. Select the correct return reason from the table below.
| OUTBOUND What's the reason for including a return label? |
RETURN What's the reason for the return?
|
When to use? |
|---|---|---|
| Courtesy Return Label | Rejected Merchandise | Select these two reasons when you're including a return label for your customer in your shipment, but typically don't expect returns. |
| For Exhibition/Trade Show | Exhibition/Trade Show Returns | Select these two reasons when the goods you're shipping are for a show, exhibition, trade show or event. |
| Item for Loan | Return of Loaned Item | Select these two reasons when the goods you're shipping are for temporary use by the recipient to be returned to you in an unaltered state. |
| For Repair/Processing | Repair/Processing Returns | Select these two reasons when the goods you're shipping will be either repaired or otherwise processed before being returned to you. Processing can include things like modification, incorporation, or treatment of some kind. |
| Items for Use in a Trial | Trial Returns | Select these two reasons when the goods you're shipping are for a trial and will be returned to you. |
| Replacement | Faulty Item Being Sent | Select these two reasons when you're shipping a replacement item in advance of receiving a faulty item back. |
| Temporary Export – Other | Return – Other | Select these two reasons when none of the other reasons listed apply. When you select these reasons, you'll have the ability to state your exact reason for the return. |
| FollowingRepair/Processing | N/A | Select this reason when the recipient of the goods previously sent you the item for repair; however, they had not previously shipped with FedEx. |
Once the return shipment is generated, you can track it through available tracking applications, thus increasing visibility timeframe.
FedEx® Returns solutions provide two methods of processing return labels: FedEx Return Labels and FedEx Return Tags.
This section describes how to create and delete FedEx Express return tag requests and how to include a FedEx Express or FedEx Ground return label in your Ship request.
Global Returns
FedEx Global Returns program expands the current Returns Product Portfolio by developing a global returns solution across all regions (Asia Pacific, Europe, the Middle East & Africa, Latin America & the Caribbean, U.S. and Canada) and within regions for domestic returns. This will facilitate returns documentation process, providing an outbound/inbound solution and offering a complete bundle of portfolio options. It also supports returns back to the original origin, returns to a new location or an intra-country return, where available.
It provides the ability for a merchant to request an email return label and trade documents for international and non-U.S. Domestic return shipments and make them available to the return shipper. Many of the enhancements introduced also apply to U.S. Domestic Email Return Label shipments, including, but not limited to: Return instructions, Merchant notifications, Merchant documents, and an extended expiration period (2 years).
FedEx Return Tags
FedEx creates and delivers a return shipping label to your customer and collects the item for return. Your customer needs to have the package ready for pickup when the FedEx driver arrives. Use the Ship API to create and delete Return Tags for FedEx Express and FedEx Ground shipments.
Before creating a Return Tag for FedEx Express shipments, you can use Express Tag Availability from the Return Tag endpoint to check valid pickup times.
Return Tag Service Details
For FedEx Ground, up to three pickup attempts, and for FedEx Express, one pickup attempt will be made for a Return Tag before being canceled.
The following service details apply to Return Tags.
For more detailed information about the services offered by FedEx, see the electronic FedEx Service Guide.
Return Tag rules
The following details apply for Return Tags:
FedEx Print Return Label
FedEx Print Return Label is ideal for retail products, legal documents, pharmaceuticals, and warranty/repair services. Use the Create Shipment endpoint to print a return label and include it in the original shipment to your customer or send it separately. To use the print return label, your customer simply prepares their package for shipping and applies the return label. Then they may tender the FedEx Express® U.S. or international package, or FedEx International Ground® package to FedEx by scheduling a pickup, using a regular scheduled pickup, or visiting a FedEx drop-off location.
In addition, a Returns Material Authorization (RMA) reference number can be included in your ship transaction. The RMA number prints on the labels as barcode and in human readable form when added to the RMA_Association Reference for a return label. It also prints on your FedEx invoice and can be used to track the return package. FedEx Express, and FedEx Ground return labels are interchangeable, regardless of the original shipping service. For example, you can send the original shipment using a FedEx Express service but include a FedEx Ground return label as part of your packing documents.
FedEx Print Return Label Service Details
The following service details apply to FedEx Express and FedEx Ground return labels:
For more detailed information about the services offered by FedEx, see the electronic FedEx Service Guide.
Alternate Return Address
The Ship API offers an alternate return address option that allows you to override your shipper address and print a different address on the shipping label. For example, if you send a package that is undeliverable, you may use this option to display your returns processing facility address so that FedEx will return the package to that address instead of your shipping facility address.
Note: The country specified in the Alternate Return Address cannot be different from the origin shipper country.
FedEx follows a step by step process in order to ship the shipments from one place to another. The shipping workflow followed is as below:
Prepare/Create Shipment
Create Shipment is the first step in the Shipping flow process. Before shipping products, a shipper must choose which products they require and place the order with a manufacturer. FedEx will provide a ship date stating when the products will be ready for pickup and commercial invoice for the order. It contains information like details of shipment, including the ship date, detailed origin and destination addresses, and the dimensions of package.
If there are any special requirements, such as shipping hazardous goods or dry ice, there are special services offered by FedEx for these purposes.
Routing
Routing information helps to create and compute planned routes for field operations. It helps to develop routes that cover all deliveries and pickups to and from numerous customers and find the routes that are most efficient.
Tracking
Tracking helps you to monitor your shipments goods which are being transported as per their locations, i.e., previous, current & next location. You will receive information in real time about your package as it moves towards its destination.
You can use shipment special service’s notification event type option to setup and customize the tracking event notifications to be received for a shipment.
Use notification event type to have FedEx automatically notify you and/or your customer and/or third party. The notifications are sent by email and contain significant shipment events, such as clearance delays, delivery attempts, releases and pre-alerts.
You can receive email notification for the following events:
You are required to specify recipient’s emails with the shipment request and use any or all the notification types if you want an email notification sent to the recipients. This notification is supported for FedEx Express, FedEx Ground, and FedEx Ground® Economy. FedEx also offers a new email notification for Estimated Delivery which triggers an email on the delivery date.
The key input information associated with this request are as follows:
Click here for more information on Notification Event Types.
The successful result of this request will initiate notification prompts on the given events and will be sent to the given email address.
Rating
When requesting rate quotes, it is important to clarify the details of the shipment. This will include the date, detailed origin and destination addresses, and the dimensions of your shipment. By providing these accurate details you can ensure that you receive the correct quote for your goods. If you have any special requirements, such as shipping hazardous goods, you must make these requirements clear.
Labeling
Labels describe and specify what’s inside a package. Shipping labels may differ depending on the carrier you use.
Shipping labels generally include the following information:
FedEx Express U.S.
FedEx Ground U.S. Shipping
The following rules apply to FedEx Ground U.S. shipping:
Note: The shipper's account number must be enabled for Ground Residential functionality. Once the account number is enabled, the customer may specify a service type of Ground instead of Ground Home Delivery for a shipment weighing less than 150 lbs. and destined to a residential address.
International Shipping
Domestic Shipping
Label Creation
