Jul 14, 2021

FedEx Service Interruptions Scheduled for July 2021

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx APIs will be unable to process certain transactions during the time periods listed below:

July 2-21, 2021 Test Environment Intermittent Interruptions:

Start Date and Time:               Friday, July 2, 2021, 8:00 a.m. CT

End Date and Time:                 Wednesday, July 21, 2021, 5:00 p.m. CT

Expected Duration:                   20 days

Affected Functionality:             All

July 17-18, 2021 Production Environment Interruption:

Start Date and Time:               Saturday, July 17, 2021, 9:00 p.m. CT

End Date and Time:                 Sunday, July 18, 2021, 5:00 a.m. CT

Expected Duration:                   1 day

Affected Functionality:              All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

  • United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
  • Europe: email emeawebservices@fedex.com
  • The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
  • Asia-Pacific: email apacwebservices@fedex.com
  • Brazil: email ct-brazil@corp.ds.fedex.com
  • The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Thank you for your time and attention. We appreciate your business.