November 12, 2026
Resolved: Advanced Integrated Visibility (AIV) service disruption
- Status: Resolved
- Action required: None
What happened
The Tracking Number Subscription API was unavailable for about 5 hours on November 4, 2026. During this time, you could not use the API to add tracking numbers to your Advanced Integrated Visibility (AIV) webhook.
When it happened
- Start: November 4, 2026, 08:06 am UTC
- End: November 4, 2026, 13:14 pm UTC
Resolution
FedEx resolved the issue, and the API now works normally. FedEx will automatically update all tracking numbers that the outage affected. You do not need to resubmit them.
Need help?
If you still have issues or questions, contact your Technical Account Manager or visit our FedEx Support page.
Thank you for your patience.
