Shipment Visibility Webhook
Overview

Our Shipment Visibility Webhook is a premium integration capability that enables you to subscribe any FedEx account number or tracking number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery. Subscriptions are currently available for US-based shipment accounts only.

Pricing

Subscribers are charged a monthly fee for each webhook project, based on track number count. Learn more about pricing and subscription details in the Pricing Guide.

SEE PRICING GUIDE

Customer Benefits

  • Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
  • Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
  • Enhance customer experience by providing near real time notifications on shipment status.
  • Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.
VERSION
v2
LAST UPDATED
10/12/2024

Our Shipment Visibility Webhook is a premium integration capability that enables you to subscribe any FedEx account number or tracking number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery. Subscriptions are currently available for US-based shipment accounts only.

Pricing

Subscribers are charged a monthly fee for each webhook project, based on track number count. Learn more about pricing and subscription details in the Pricing Guide.

SEE PRICING GUIDE

Customer Benefits

  • Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
  • Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
  • Enhance customer experience by providing near real time notifications on shipment status.
  • Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.

Key Features

Get Near Real-time Tracking Event Updates

Tracking event updates pushed in near real-time with a choice to get entire tracking event history or just that event-specific information.

Get Estimated Delivery Date and Time Window Updates

Get updates pushed when estimated delivery date or estimated delivery time window changes.

Picture Proof of Delivery

Get signature or picture record as applicable for your shipment when they are received by the recipient.

This section represents a log of all technical updates associated with this API and its endpoints. 

To know more about the features, we recommend you visit the API documentation page for this API. 

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  1.  New Webhook Schema Introduced: 
  2. - Implemented new shipment visibility webhook schema, which is lean and easier to understand.

    - The schema changes can be identified and updated through the mapper (add hyperlink).

  3. Enhanced Retry Functionality: 
  4. - The retry function now supports retries for failed events from the last **7 days**, improving reliability for event processing.

  5. New Features Added:
  6. - Introduced **PPODA (Picture Proof of Delivery Attempt)** and to provide better insights and monitoring.

  7. Workflow Optimization: 
  8. - Removed underutilized capabilities such as pause and resume functions.

    - Discontinued payload translations**

These changes aim to enhance performance, reduce complexity, and improve overall API efficiency.

Subscribe by tracking number or account number

Tracking number (coming soon)

When you subscribe by tracking number, we’ll push near real-time tracking event updates that are matched to the tracking numbers that you provide through API endpoints.

Account number

When you subscribe by account number, we’ll push near real-time tracking event updates for every shipment matched with your subscribed accounts (inbound, outbound, or bill to third party).

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