FedEx Advanced Integrated Visibility Webhook | Near Real-Time Tracking API

Advanced Integrated Visibility

Overview

Our Advanced Integrated Visibility webhook is a premium integration capability that enables you to subscribe to FedEx account number or tracking number to receive near real-time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery. Subscriptions are currently available for US-based shipment accounts only.

Customer Benefits

Improve recipient confidence with proactive notifications about in-transit changes to Estimated Delivery Date and day of delivery Time Window.
Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
Enhance customer experience by providing near real time notifications on shipment status.
Gain operational efficiencies by receiving real-time push update on shipments, instead of continuous polling to check for track updates on every shipment.

Pricing

Subscribers are charged a monthly fee for each project, based on tracking number count. Learn more about pricing and subscription details in the Pricing Guide.

GET STARTED WITH A FREE TRIAL

Customer Benefits

Improve recipient confidence with proactive notifications about in-transit changes to Estimated Delivery Date and day of delivery Time Window.
Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
Enhance customer experience by providing near real time notifications on shipment status.
Gain operational efficiencies by receiving real-time push update on shipments, instead of continuous polling to check for track updates on every shipment.

Pricing

Subscribers are charged a monthly fee for each project, based on tracking number count. Learn more about pricing and subscription details in the Pricing Guide.

GET STARTED WITH A FREE TRIAL

Key Features

Get Near Real-time Tracking Event Updates

Tracking event updates pushed near real-time – including estimated delivery date (EDD), estimated delivery time window (EDTW).

_{Automated Estimated Delivery Updates}

_{Get updates pushed when estimated delivery date or estimated delivery time window changes.}

Picture, GPS Proof of Delivery

Get signature or picture record as applicable for your shipment, along with GPS coordinates of delivered shipment for residential deliveries.

This section logs all technical updates to this API and its endpoints. For feature details, please refer to the API documentation.

2026 Release Updates

These release notes highlight the key updates and improvements made to loads throughout 2026.

September 2026

Release Date: September 22, 2026
- Feature Enhancements
  - Subscription Service Reliability: Improved processing of bulk subscription requests containing up to 1,000 values, increasing reliability when publishing subscription information for downstream systems.
Release Date: September 3, 2026
- Security and Platform Enhancements
  - Webhook Alerting: Enhanced monitoring and severity-based incident classification to improve issue detection and response.
  - Authentication Improvements: Upgraded the authentication SDK with enhanced caching and monitoring to reduce intermittent authentication failures.

August 2026

Release Date: August 19, 2026
- Security Enhancement
  - Vulnerability Remediation: Remediated critical and high-severity vulnerabilities identified through security scans, strengthening platform security.

June 2026

Release Date: June 29, 2026
- Feature Enhancement
  - FedEx Authenticated Delivery: Added support for secure delivery of high-value and sensitive shipments using recipient QR code authentication, helping protect against fraud and theft through verified delivery handoff.

May 2026

Release Date: May 19, 2026
- Incident Resolution
  - Tracking Number Association API: Upgraded key dependencies to improve authentication, security, and platform stability while restoring reliable processing of tracking number association requests.
Release Date: May 7, 2026
- Feature Enhancement
  - Delivery Time Zone Correction: Improved timestamp accuracy for shipments delivered across time zones by using the delivery location's time zone, reducing future-dated events, and improving tracking visibility.

April 2026

Release Date: April 28, 2026
- Bug Fix
  - FDP Retry Queue: Resolved an issue that prevented failed webhook events from being reprocessed through the retry queue, improving event recovery.

March 2026

Release Date: March 31, 2026
- Bug Fix
  - Delivery Status Accuracy: Updated event processing to prioritize the Delivered (DL) event when later non-delivery events are present, improving shipment status accuracy.
Release Date: March 27, 2026
- Performance and Reliability Improvements
  - Platform Optimization: Improved API response times, third-party account configuration, token compatibility, tracking number handling, and tracking number association processing.
  - Event Propagation: Resolved a visibility gap affecting DY events for eligible EDD subscriptions.
  - Webhook Event Delivery: Resolved an authentication issue that interrupted webhook event delivery and restored missed shipment events.
Release Date: March 25, 2026
- Bug Fix
  - Webhook Timestamp Normalization: Events without a time component now default to 00:00:00 UTC instead of 23:59:59, improving event sequencing, reducing downstream analytics and ordering issues.

February 2026

Release Date: February 18, 2026
- Bug Fix
  - Duplicate Webhook Notifications: Resolved duplicate webhook notifications caused by duplicate shipping account associations, improving data consistency and preventing multiple notifications for the same shipment event.
Release Date: February 11, 2026
- Bug Fix
  - Webhook Event Recovery: Restored missing webhook notifications for an affected event window, closing tracking visibility gaps and restoring shipment updates for downstream systems.

2025 Release Updates

These release notes highlight the key updates and improvements made to Loads throughout 2025.

November 2025

Release Date: November 10, 2025

Version: 2.0.0
- Feature Enhancements
  - Data Payload Calculator: A new tool helps users estimate data volume from webhook activity by entering shipment and event details. It provides quick, approximate usage insights through a simple, interactive interface.

September 2025

Release Date: September 22, 2025

Version: 2.0.0
- Feature Enhancements
  - Flexible Account Usage: Billing and shipping account numbers can now be used interchangeably within an organization.
  - Custom Pricing Integration: TPP organizations can view custom order forms uploaded via WIRA during AIV creation in FDP.
  - Shipment Count Tracking: Unique shipment counts are now stored and retrievable from CMAC Database, with 7-year data retention for compliance.

July 2025

Release Date: July 31, 2025

Version: 2.0.0
- Feature Enhancements
  - Webhook Project Flexibility: You can now add the same shipping account number to multiple webhook projects.
  - Documentation Redesign: Redesigned Advanced Integrated Visibility (Account Number Webhook, Tracking Number Webhook) documentation to improve readability, simplicity, and clarity.

June 2025

Release Date: June 21, 2025

Version: 2.0.0
- GPS Proof of Delivery (POD) Enhancements: GPS POD is now available in the US and CA for inbound shipments from the EU and LAC (excluding APAC). GPS POD accuracy has been improved using data from Picture Proof of Delivery (PPOD) and Signature Proof of Delivery (SPOD) events.
  - In scope:
    - Express and Ground shipments (excluding Ground Economy)
    - Residential and Commercial shipments
  - Upcoming Releases – FY25: GPS POD in the EU for all inbound shipments
- Product Renaming: To better reflect expanded capabilities, the following features have been renamed.
  - "Shipment Visibility Webhook" is now Advanced Integrated Visibility.
  - "Account Number Subscription API" is now Advanced Integrated Visibility Account Number Subscription.
  - "Tracking Number Subscription API" is now Advanced Integrated Visibility Tracking Number Subscription.
Release Date: June 2, 2025

Version: 2.0.0
- Privacy Enhancement: Removed personally identifiable information (PII) from the platform, including:
  - Contact names and phone numbers
  - Company names
  - Street addresses and postal codes
  - Shipper/recipient account numbers
  - Shipment value details (e.g., customs value, declared value, COD amount)
  - Document system IDs and internal references
  - Product descriptions, part numbers, and inquiry information

May 2025

Release Date: May 14, 2025

Version: 2.0.0
- Bug Fixes and Performance Improvements:
  - Resolved an issue with the Bulk Upload capability for Shippers during customer onboarding.
  - Fixed the sorting functionality in the Projects tab.

April 2025

Release Date: April 13, 2025

Version: 2.0.0
- Onboarding Enhancements:
  - Improved the onboarding experience for Compatible Service Providers.
  - Added a dedicated onboarding experience for Advanced Integrated Visibility Tracking Number Subscription for third-party customers.

March 2025

Release Date: March 3, 2025

Version: 2.0.0
- Bug Fixes and Performance Improvements:
  - Resolved an issue where the FDP project creation failed when NSMC could not create a project.
  - Fixed tooltip display issues for account-based webhooks and the payload language tooltip in tracking number-based webhooks.

January 2025

Release Date: January 11, 2025

Version: 2.0.0
- Feature Enhancements
  - New Feature: Introduced the Advanced Integrated Visibility Tracking Number Subscription, enabling shipment tracking by tracking number.
  - Implemented a leaner, more intuitive Advanced Integrated Visibility schema.
  - Schema changes are now easily identifiable and updatable through the mapper tool.
  - Retry mechanism now supports reprocessing of failed events from the last 7 days, significantly improving event reliability and traceability.
  - Introduced PPODA (Picture Proof of Delivery Attempt) to enhance visibility and monitoring of delivery attempts.
  - Removed underutilized features such as pause and resume functions.
  - Payload translations have been discontinued to streamline processing.

Features Delivered Prior to 2025

Advanced Integrated Visibility Schema

Introduced a streamlined schema with mapper tool support for identifying and applying schema updates.

Retry Enhancements

Added support for reprocessing failed events from the previous 7 days.

New Features

Added Picture Proof of Delivery Attempt (PPODA) events.

Workflow Simplification

Removed pause and resume functionality.
Discontinued payload translations.

Subscribe by Tracking Number or Account Number

Tracking Number

When you subscribe by Tracking Number, we’ll push near real-time tracking event updates that are matched to the tracking numbers that you provide through API endpoints.

Account Number

When you subscribe by Account Number, we’ll push near real-time tracking event updates for every shipment matched with your subscribed accounts (inbound, outbound, or bill to third party). You can add Account Numbers via Developer Portal UI or API end points.

Still have questions? We’ve got answers

What is a webhook and what are the benefits?

A webhook is an HTTPS callback function that allows lightweight, event-driven communication between sender and receiver applications. In this case, FedEx and your application. Using webhooks allows you to receive near real-time updates about the events you want to know about. To learn more about webhooks, explore What is a webhook?