FedEx Shipper Validation Guide
Comprehensive validation paths for direct shippers across all global regions.
APIs Requiring Validation
- Open Ship API
- Ship API
- Consolidation API
FedEx Shipper Label Validation - US, CA, Europe, and Asia Pacific
After you finish developing your web-enabled application, it’s time to complete testing using the test credentials (test shipping account(s), API Key, and Secret Key). Your test API Key and Secret Key will be displayed on the Project Overview page and can be seen at any time.
Generate test labels within the FedEx test environment associated with your application and then submit the test labels to the FedEx label evaluation team for approval.
Note: The Bar Code Analysis group requires a three-business-day turnaround time for label evaluation.
To avoid processing delays, please use the following best practices:
- Labels must be printed and scanned at a minimum of 600 DPI. DO NOT SEND images returned directly from the API.
- For thermal printers, the label image type must be requested in accordance with the printer model. Example: ZPLII for Zebra printers. (PNG and PDF image types are only designed for laser printing.)
- Use the shipper/recipient address information when creating sample labels for evaluation. Only create sample labels for the specific services that are being applied for.
- FedEx International Express shipments must also include the auxiliary/secondary Air Waybill (AWB) label.
- Multi-piece shipments (MPS) must include one label for each package in the shipment.
- Email the scanned document and Label Cover sheet to: label@fedex.com
- Physical labels may be sent to the below address:
FedEx Services
WTC-Business Solutions Testing
10 FedEx Parkway
2nd Floor Horizontal
Collierville, TN 38017
After you’ve tested with the FedEx APIs, you need to start the validation process by moving your project to production on the FedEx Developer Portal. After you’ve done so successfully, you will see your production API Key and Secret Key. You will only see your production Secret Key once, but you will be able to regenerate it at a later time.
Add a Production account to your organization and then assign it to your project. Subscribe to the APIs that you want to use in that project. Once that's done you will have your Production API Key that you can include on the label submission coversheet.
Completely fill out the Label Cover Sheet with appropriate contact information as well as what services you plan to implement. Include your account number and production key and submit to: label@fedex.com.
The Bar Code Analysis group will evaluate the submitted test labels and approve or reject the labels. The Bar Code Analysis group will contact you regarding the approval or rejection of the submitted labels. If the labels are approved, continue to the next step. If the labels are rejected, correct the labels as instructed and resubmit them for approval.
After the test labels are approved for production status by the Bar Code Analysis Group, they will authorize your production credentials to transmit the identified shipping label transaction and notify you via email of successful validation.
Note: Your approval is on a per project basis.
Replace the test URL and test credentials with the production URL and production credentials.
Latin America
Contact information:
Argentina (AR) |
0.810.DE.FEDEX (0.810.3333339) |
Belize (BZ) |
501.223.1577 |
Bolivia (BO) |
591.2.212.0000 |
Brazil (BR) |
Call in Portuguese: 0.810.DE.FEDEX (0.810.3333339)
|
Chile (CL) |
56.22361.6000 |
Colombia (CO) |
57.1.291.01.00 |
Costa Rica (CR) |
800.GO.FEDEX (800.46.33339) |
Dominica (DM) |
767.448.0992 |
Dominican Republic (DO) |
809.565.3636 |
Ecuador (EC) |
02.394.8430 |
El Salvador (SV) |
503.2250.8800 |
French Guiana (GF) |
594.37.93.96 |
Grenada (GD) |
473.440.2206 |
Guatemala (GT) |
1.801.00.FEDEX or 2411.2100 |
Guyana (GY) |
592.227.6976 / 9 or 592.227.6975 |
Honduras (HN) |
504.2221.2010 |
Mexico (MX) |
55.5228.9904 |
Nicaragua (NI) |
505.2264.8500 |
Panama (PA) |
507.271.3838 |
Paraguay (PY) |
595.21.616.6100 |
Peru (PE) |
511.517.1600 |
Suriname (SR) |
597.494290 / 495254 |
Uruguay (UY) |
598.2628.0100 |
Venezuela (VE) |
0.800.DE.FEDEX (0.800.33.333.39) |
Caribbean
Contact information:
Anguilla (AI) |
264.497.3575 |
Antigua & Barbuda (AG) |
268.462.4858 / 4 |
Aruba (AW) |
297.582.9039 |
Bahamas (BS) |
242.322.5656 or 242.677.1950 |
Barbados (BB) |
1.800.GO.FEDEX (1.800.463.3339) |
Bermuda (BM) |
441.295.3854 |
British Virgin Islands (VG) (Tortola & Virgin Gorda) |
1.800.GO.FEDEX (1.800.463.3339) |
Caribbean Netherlands: Bonaire, Saba, Sint. Eustatius (BQ) |
5999.737.3000 |
Cayman Islands (KY) |
1.800.GO.FEDEX (1.800.463.3339) |
Curacao (CW) |
5999.737.3000 |
Guadeloupe & St. Barthelemy (GP) |
0590.26.85.44 |
Haiti (HT) |
509.3702.2348 |
Jamaica (JM) |
1.888.GO.FEDEX (1.888.463.3339) |
Martinique (MQ) |
596.42.41.00 |
Montserrat (MS) |
664.491.2714 |
Puerto Rico (PR) |
1.800.GO.FEDEX (1.800.463.3339) |
Saint Martin (French Control) (MF) |
5999.737.3000 |
Sint Maarten (Dutch Control) (SX) |
5999.737.3000 |
St Kitts and Nevis (KN) |
869.465.1305 / 4155 |
St Lucia (LC) |
758.452.1320 / 1388 |
St Vincent (VC) |
784.456.1649 |
Trinidad And Tobago (TT) |
1.800.GO.FEDEX (1.800.463.3339) |
Turks And Caicos (TC) |
649.946.4682 |
US Virgin Islands (St. Croix, St. John, & St. Thomas) (VI) |
1.800.GO.FEDEX (1.800.463.3339) |
Middle East, India, and Africa
Middle East, India, and Africa regions contact:
