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FedEx Shipper Validation Guide


Comprehensive validation paths for direct shippers across all global regions.

APIs Requiring Validation

 

APIs Requiring Validation

  • Open Ship API
  • Ship API
  • Consolidation API

FedEx Shipper Label Validation - US, CA, Europe, and Asia Pacific

After you finish developing your web-enabled application, it’s time to complete testing using the test credentials (test shipping account(s), API Key, and Secret Key). Your test API Key and Secret Key will be displayed on the Project Overview page and can be seen at any time.

Generate test labels within the FedEx test environment associated with your application and then submit the test labels to the FedEx label evaluation team for approval.

Note: The Bar Code Analysis group requires a three-business-day turnaround time for label evaluation.

To avoid processing delays, please use the following best practices: 

  • Labels must be printed and scanned at a minimum of 600 DPI. DO NOT SEND images returned directly from the API.
  • For thermal printers, the label image type must be requested in accordance with the printer model. Example: ZPLII for Zebra printers. (PNG and PDF image types are only designed for laser printing.)
  • Use the shipper/recipient address information when creating sample labels for evaluation. Only create sample labels for the specific services that are being applied for.
  • FedEx International Express shipments must also include the auxiliary/secondary Air Waybill (AWB) label.
  • Multi-piece shipments (MPS) must include one label for each package in the shipment.
  • Email the scanned document and Label Cover sheet to: label@fedex.com
  • Physical labels may be sent to the below address:

    FedEx Services
    WTC-Business Solutions Testing
    10 FedEx Parkway
    2nd Floor Horizontal
    Collierville, TN 38017

After you’ve tested with the FedEx APIs, you need to start the validation process by moving your project to production on the FedEx Developer Portal. After you’ve done so successfully, you will see your production API Key and Secret Key. You will only see your production Secret Key once, but you will be able to regenerate it at a later time.

Add a Production account to your organization and then assign it to your project.  Subscribe to the APIs that you want to use in that project.  Once that's done you will have your Production API Key that you can include on the label submission coversheet.

Completely fill out the Label Cover Sheet with appropriate contact information as well as what services you plan to implement. Include your account number and production key and submit to: label@fedex.com.

The Bar Code Analysis group will evaluate the submitted test labels and approve or reject the labels. The Bar Code Analysis group will contact you regarding the approval or rejection of the submitted labels. If the labels are approved, continue to the next step. If the labels are rejected, correct the labels as instructed and resubmit them for approval.

After the test labels are approved for production status by the Bar Code Analysis Group, they will authorize your production credentials to transmit the identified shipping label transaction and notify you via email of successful validation.

Note: Your approval is on a per project basis.

Replace the test URL and test credentials with the production URL and production credentials.

Latin America

Contact information:

Argentina (AR)  

0.810.DE.FEDEX

(0.810.3333339)

Belize (BZ)  

501.223.1577

Bolivia (BO) 

591.2.212.0000

Brazil (BR)

Call in Portuguese: 0.810.DE.FEDEX (0.810.3333339)


Call in English: Capitals and Metropolitan regions (local call charges): 3003.3339

Chile (CL) 

56.22361.6000

Colombia (CO)     

57.1.291.01.00

Costa Rica (CR)   

800.GO.FEDEX

(800.46.33339)

Dominica (DM)   

767.448.0992

Dominican Republic (DO)  

809.565.3636

Ecuador (EC)     

02.394.8430

El Salvador (SV)  

503.2250.8800

French Guiana (GF) 

594.37.93.96

Grenada (GD)  

473.440.2206

Guatemala (GT)   

1.801.00.FEDEX or

2411.2100

Guyana (GY)    

592.227.6976 / 9 or

592.227.6975

Honduras (HN)  

504.2221.2010

Mexico (MX)

55.5228.9904

Nicaragua (NI)   

505.2264.8500

Panama (PA)   

507.271.3838

Paraguay (PY)  

595.21.616.6100

Peru (PE)  

511.517.1600

Suriname (SR) 

597.494290 / 495254

Uruguay (UY)    

598.2628.0100

Venezuela (VE)     

0.800.DE.FEDEX

(0.800.33.333.39)

 

Caribbean

Contact information:

Anguilla (AI) 

264.497.3575

Antigua & Barbuda (AG)

268.462.4858 / 4

Aruba (AW)   

297.582.9039

Bahamas (BS)   

242.322.5656 or

242.677.1950

Barbados (BB) 

1.800.GO.FEDEX

(1.800.463.3339)

Bermuda (BM)

441.295.3854

British Virgin Islands (VG)  (Tortola & Virgin Gorda)   

1.800.GO.FEDEX

(1.800.463.3339)

Caribbean Netherlands: Bonaire, Saba, Sint. Eustatius (BQ)  

5999.737.3000

Cayman Islands (KY)

1.800.GO.FEDEX (1.800.463.3339)

Curacao (CW)

5999.737.3000

Guadeloupe & St. Barthelemy (GP)  

0590.26.85.44

Haiti (HT)    

509.3702.2348

Jamaica (JM)    

1.888.GO.FEDEX (1.888.463.3339)

Martinique (MQ)     

596.42.41.00

Montserrat (MS)    

664.491.2714

Puerto Rico (PR)

1.800.GO.FEDEX

(1.800.463.3339)

Saint Martin (French Control) (MF)     

5999.737.3000

Sint Maarten (Dutch Control) (SX)   

5999.737.3000

St Kitts and Nevis (KN) 

869.465.1305 / 4155

St Lucia (LC)   

758.452.1320 / 1388

St Vincent (VC)    

784.456.1649

Trinidad And Tobago (TT)

1.800.GO.FEDEX (1.800.463.3339)

Turks And Caicos (TC)

649.946.4682

US Virgin Islands (St. Croix, St. John, & St. Thomas) (VI)     

1.800.GO.FEDEX (1.800.463.3339)

Middle East, India, and Africa

Middle East, India, and Africa regions contact:

meisawebservices@fedex.com