Our Advanced Integrated Visibility webhooks is a premium integration capability that enables you to subscribe any FedEx account number or tracking number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery. Subscriptions are currently available for US-based shipment accounts only.
Pricing
Subscribers are charged a monthly fee for each project, based on track number count. Learn more about pricing and subscription details in the Pricing Guide.
Customer Benefits
- Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
- Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
- Enhance customer experience by providing near real time notifications on shipment status.
- Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.
Our Advanced Integrated Visibility webhooks is a premium integration capability that enables you to subscribe any FedEx account number or tracking number to receive near real time in-transit shipment events, from label creation to delivery of packages, including Picture Proof of Delivery. Subscriptions are currently available for US-based shipment accounts only.
Pricing
Subscribers are charged a monthly fee for each project, based on track number count. Learn more about pricing and subscription details in the Pricing Guide.
Customer Benefits
- Improve recipient confidence with proactive notifications for in-transit changes to Estimated Delivery Date and day of delivery Time Window.
- Reduce customer service costs for WISMO (where is my order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
- Enhance customer experience by providing near real time notifications on shipment status.
- Gain operational efficiencies by receiving real time push update on shipments, instead of continuous polling to check for track updates on every shipment.
Key Features
Get Near Real-time Tracking Event Updates
Tracking event updates pushed in near real-time with a choice to get entire tracking event history or just that event-specific information.
Get Estimated Delivery Date and Time Window Updates
Get updates pushed when estimated delivery date or estimated delivery time window changes.
Picture Proof of Delivery
Get signature or picture record as applicable for your shipment when they are received by the recipient.
This section logs all technical updates to this API and its endpoints. For feature details, please refer to the API documentation.
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Features Delivered Prior to 2025 Loads
The following enhancements and features were implemented as part of releases completed before the 2025 load cycles:
New Advanced Integrated Visibility Schema Introduced
- Implemented a leaner, more intuitive Advanced Integrated Visibility schema.
- Schema changes are now easily identifiable and updatable through the mapper tool.
Enhanced Retry Functionality
- Retry mechanism now supports reprocessing of failed events from the last 7 days, significantly improving event reliability and traceability.
New Features Added
- Introduced PPODA (Picture Proof of Delivery Attempt) to enhance visibility and monitoring of delivery attempts.
Workflow Optimization
- Removed underutilized features such as pause and resume functions.
- Payload translations have been discontinued to streamline processing.
2025 Loads:
These release notes highlight the key updates and improvements made to Loads throughout 2025.
January 2025
- Release Date: January 11, 2025
- Version: 2.0.0
- New Feature: We introduced the Advanced Integrated Visibility Tracking Number Subscription, enhancing your ability to track shipments with greater precision.
March 2025
- Release Date: March 3, 2025
- Version: 2.0.0
- Improvements: This release focused on bug fixes and performance enhancements to improve stability and user experience.
- Resolved an issue where the FDP project call would fail if NSMC couldn't create a project.
- Fixed tooltip display issues for account-based webhooks and the Payload language tooltip in tracking number-based webhooks.
April 2025
- Release Date: April 13, 2025
- Version: 2.0.0
- Enhancements: We've streamlined the onboarding process for new users and partners.
- Improved the onboarding experience for Compatible Service Providers.
- Provided a dedicated onboarding experience for Advanced Integrated Visibility Tracking Number Subscription for 3rd-party customers.
May 2025
- Release Date: June 2, 2025
- Version: 2.0.0
- Improvements: This update includes important bug fixes and performance improvements.
- Resolved an issue with the Bulk Upload capability for Shippers during customer onboarding.
- Fixed the sorting functionality in the Projects tab.
June 2025
- Release Date: June 2, 2025
- Version: 2.0.0
- Privacy Enhancement: We've implemented significant changes to enhance data privacy by removing Personally Identifiable Information (PII) from our systems. This includes:
- Contact names and phone numbers
- Company names
- Street addresses and postal codes
- Shipper/recipient account numbers
- Shipment value details (e.g., customs value, declared value, COD amount)
- Document system IDs and internal references
- Product descriptions, part numbers, and inquiry information
- Release Date: June 21, 2025
- Version: 2.0.0
- Rebranding: To better reflect their expanded capabilities, several key features have been renamed:
- "Shipment Visibility Webhook" is now Advanced Integrated Visibility.
- "Account Number Subscription API" is now Advanced Integrated Visibility Account Number Subscription.
- "Tracking Number Subscription API" is now Advanced Integrated Visibility Tracking Number Subscription.
These changes aim to enhance performance, reduce complexity, and improve overall API efficiency.
Subscribe by Tracking Number or Account Number.
Tracking Number.
When you subscribe by Tracking Number, we’ll push near real-time tracking event updates that are matched to the tracking numbers that you provide through API endpoints.
Account Number.
When you subscribe by Account Number, we’ll push near real-time tracking event updates for every shipment matched with your subscribed accounts (inbound, outbound, or bill to third party).
Still have questions? We’ve got answers
A webhook is an HTTPS callback function that allows lightweight, event-driven communication between sender and receiver applications. In this case, FedEx and your application. Using webhooks allows you to receive near real-time updates about the events you want to know about. To learn more about webhooks, explore What is a webhook?
No, FedEx webhooks are a set of technical schematics provided in conjunction with documentation and examples, from which your IT support can incorporate numerous FedEx functionalities into internal systems. For off-the-shelf solutions, explore FedEx Compatible solutions.
Webhooks s are a subscription-only product for U.S.-based customers. See our Pricing Guide for more information. At this point, we do not offer webhooks for customers outside the United States.
