Get Near Real-Time Track Updates with Webhooks
FedEx Advanced Integrated Visibility delivers near real-time tracking push notifications directly to your servers. You get timely shipment visibility and best-in-class recipient tracking - with flexible solutions you can configure to meet your unique business needs.
Transform Visibility into Business Impact
Configure Advanced Integrated Visibility to improve your workflows and streamline your processes – throughout the shipping and customer order lifecycles.
Enhance customer experience
Send proactive notifications for in-transit changes to shipment status, Estimated Delivery Date, and Day Of Delivery Time Window.
Reduce customer service costs
Reduce WISMO (Where Is My Order) calls as well as delivery disputes by providing FedEx Picture Proof of Delivery.
Build your brand
Provide shipment tracking and notifications for your customers in a branded environment, within your own website or application.
Our most powerful shipment tracking solution
The new Advanced Integrated Visibility takes your shipment visibility, analytics solutions even farther, with pin point visibility of packages throughout shipment life cycle.
| FEATURES | Basic | Advanced ($) |
|---|---|---|
| Shipment tracking status |  |
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| Estimated delivery date and time window | |
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| Near Real Time Track Event Push (Webhooks) | |
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| Subscribe to track updates by account number or track number | |
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| Exception, delay event notifications | |
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| Picture Proof of Delivery Attempts (PPODA) | |
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| Picture Proof of Delivery (PPOD) | |
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| Geo coordinates of delivered package (GPS POD) | |
Advanced Integrated Visibility Case Studies
By integrating FedEx Advanced Integrated Visibility Webhook, a major e-commerce retailer now provides instant tracking updates via branded emails and enabling automated notifications to their customers. This faster communication has strengthened the retailer’s commitment to exceptional customer service by receiving near real time updates. This has cut notification delays from 90 minutes to just minutes, significantly enhancing the post-purchase experience.
Delays in customs clearance posed a serious risk to biological sample viability. With FedEx Advanced Integrated Visibility Webhook, this biopharma company now gets near real-time shipment alerts, allowing proactive interventions that prevent costly delays. The company can now quickly identify clearance delays and resolve paperwork issues. This ensures that clinical trials stay on track and drug development moves faster, providing greater Advanced Integrated Visibility and ensuring faster customs clearance and minimized disruptions to critical clinical studies.
During peak seasons, when thousands of shipments arrive, the FedEx Advanced Integrated Visibility Webhook has helped schools receive advance alerts, ensuring staff are available to accept important deliveries. By integrating this webhook, they get notified about their Estimated Delivery Time Window (EDTW) which has helped schools streamline delivery coordination, reducing missed shipments. As a result, near real-time tracking updates enable schools to stay prepared, minimizing disruptions in the academic supply chain.
A leading DIY online shutter retailer now receives near instant updates on over 30 weekly cargo shipments, allowing them to notify customers at the perfect time and improve the overall delivery experience. By adopting FedEx Advanced Integrated Visibility Webhook, the retailer has improved tracking accuracy for international shipments, ensuring customers get timely updates for better order transparency. The company can now proactively engage with customers post-delivery, ensuring faster resolutions and a seamless purchase experience.
With 22,000+ tracking updates per week, this fashion brand wanted its customers to receive near real-time delivery notifications—even with picture proof of delivery (PPOD) —ensuring a seamless experience for their subscribers. Timely deliveries are crucial for social media influencers as they want to provide accurate delivery timelines, ensuring subscribers can plan their outfits without last-minute surprises. With FedEx Advanced Integrated Visibility Webhook, they now get instant tracking updates, reducing uncertainty and improving customer satisfaction.
An auto part retailer wanted its customers to rely on fast, accurate deliveries for their repairs. With FedEx Advanced Integrated Visibility Webhook, the retailer now provides near real-time tracking updates, reducing customer service inquiries (WISMO calls about Where is my Order) and increasing transparency. By adopting real-time shipment tracking, they have seen fewer customer support calls, faster deliveries, and improved trust in their logistics operations by reliably providing parts to their customers faster.
Turn Insights Into Competitive Advantage
Reducing WISMO Calls with Near Real-Time Tracking for Auto Parts Retailers
An auto part retailer wanted its customers to rely on fast, accurate deliveries for their repairs. With FedEx Advanced Integrated Visibility Webhook, the retailer now provides near real-time tracking updates, reducing customer service inquiries (WISMO calls about Where is my Order) and increasing transparency. By adopting real-time shipment tracking, they have seen fewer customer support calls, faster deliveries, and improved trust in their logistics operations by reliably providing parts to their customers faster..
Proactive Delivery Alerts and ETA Updates for School Supply Retailers
During peak seasons, when thousands of shipments arrive, the FedEx Advanced Integrated Visibility Webhook has helped schools receive advance alerts, ensuring staff are available to accept important deliveries. By integrating this webhook, they get notified about their Estimated Delivery Time Window (EDTW) which has helped schools streamline delivery coordination, reducing missed shipments. As a result, near real-time tracking updates enable schools to stay prepared, minimizing disruptions in the academic supply chain.
Branded Order Notifications for E-Commerce Shoppers
By integrating FedEx Advanced Integrated Visibility Webhook, a major e-commerce retailer now provides instant tracking updates via branded emails and enabling automated notifications to their customers. This has cut notification delays from 90 minutes to just minutes, significantly enhancing the post-purchase experience.
Still have questions?
Discover if Advanced Integrated Visibility is right for you by exploring our frequently asked questions.
