Enhancing Customer Experience Through Near Real-Time Shipment Tracking
Challenge: Gaining Better Visibility into International and Domestic Shipments
Since 2009, this leading DIY online shutter retailer has focused on design expertise, high-quality materials, and exceptional customer service. To maintain its commitment to customer satisfaction, the company sought a way to improve Advanced Integrated Visibility across both domestic and international orders.
With shutters manufactured in North America and China, the company faced challenges in:
- Tracking large cargo shipments from international suppliers.
- Providing customers with accurate delivery timelines to enhance the post-purchase experience.
- Ensuring smooth coordination for deliveries, reducing delays and uncertainties.
Solution: Implementing FedEx Advanced Integrated Visibility Webhook
By leveraging FedEx Advanced Integrated Visibility Webhook, the company was able to:
- Receive near real-time tracking updates for both domestic and international shipments.
- Gain greater control over inbound cargo shipments, including over 30 weekly shipments from China.
- Provide customers with timely delivery notifications, ensuring a seamless post-order experience.
"We call every customer after their order arrives to ensure everything is perfect. With near real-time tracking, we know exactly when to reach out, making the post-purchase experience even better."
Impact: More Accurate Delivery Tracking & Better Customer Engagement
With near real-time shipment updates, the company can now proactively inform customers about their order status and ensure greater delivery success. The webhook data feed provides visibility across both international and domestic shipments, helping improve logistics efficiency and customer communication.
By utilizing FedEx Advanced Integrated Visibility Webhook, the company has:
- ✅ Enhanced tracking accuracy for international shipments.
- ✅ Reduced delays through better shipment coordination.
- ✅ Improved customer experience with timely order follow-ups.
Key Takeaways for Businesses:
For companies with complex supply chains and international shipments, near real-time tracking with webhooks can:
- Improve delivery success rates by providing precise shipment updates.
- Enhance customer communication by aligning support calls with actual delivery timelines.
- Increase operational efficiency by streamlining shipment tracking.
By integrating FedEx Advanced Integrated Visibility Webhook, this DIY home improvement retailer has transformed its shipment visibility, customer engagement, and overall delivery experience, ensuring continued success in a competitive market.
